Lead Server, Graylyn Conference Center

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

Job Description Summary

Job Description

Essential Functions:

• Oversees the servicing of all dining and special event activities.

• Works closely with the kitchen by evaluating service, food quality, and efficiency.

• Monitors cleanliness and upkeep of the dining areas and the equipment used by the service staff.

• Ensures daily pre-shift and post-shift side work is completed to standard.

• Delegates responsibilities to the wait staff.

• Ensures that the service and presentation standards are maintained through the staff.

• Maintains open lines of communication between the Kitchen and Food and Beverage Staff.

• Reviews Banquet Event Orders (BEO) for directions and changes.

• Maintains a good level of employee and guest relations.

• Ability to work as a bartender during banquet and event functions.

• Communicate any conflicts or problems with staff or clients to the Food and Beverage Manager.

• Enforces rules of conduct and discipline in accordance with the rules and regulations set forth in the Employee Handbook.

• Solves problems associated with overseeing the services of conference dining and special event functions.

• Performs other related duties as assigned.

Required Education, Knowledge, Skills, Abilities:

• Excellent interpersonal skills, including customer service skills.

• Ability to make decisions and exercise independent judgment.

• Ability to work any assigned shift/work schedule.

• Ability to "up-sell" items such as alcohol, cigars, coffee products, etc.

• Ability to present, open, and pour wine.

• Ability to organize space and equipment.

• Ability to communicate effectively in the English language.

• Proficiency in MS Word, Excel, and the Internet.

• Knowledge of Opera Property Management System (training provided).

Accountabilities:

• Leads, trains, and provides work direction and problem-solving assistance for staff.

• Leads a staff of 5-15 servers.

• Works under general supervision. Reports to the Food & Beverage Manager.

Physical Requirements:

• Medium work: Exerting up to 100 pounds of force occasionally (with help) and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

• Balancing, stooping, reaching, standing, walking, lifting, grasping, talking, and hearing.

• Visual acuity to perform an activity where the seeing job is at or within arm's reach.

Environmental Conditions:

• Subject to both environmental conditions: activities occur both inside and outside.

Additional Job Description

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type Requirement

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

WakeForestseeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate.In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on thebasis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran statusandencourages qualified candidates across all group demographics to apply.