Safety & Risk Manager

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

The Safety and Service Risk Manager will design, build, and maintain a safety program of activities that will support the safety culture of the Data Center Logistics operation across our global locations.

They will be responsible for developing, implementing, and supporting the application of safety principles and guidance to ensure safe service execution aligned with Milestone and our Clients' standards. They will also ensure the Milestone team understands and observes all applicable safety best practices when executing service delivery.

They will manage the Regional Safety Risk Leads team that will track, analyze, and assist in communicating all Milestone-Reported Incidents, Safety Observations, and Root-Cause Analysis reports. This team will ensure action within our field operations by using insights, trending, and analysis of incidents and RCAs to highlight safety risks and improvements for all relevant stakeholders. Utilizing our Safety Observation and RCA database, they will collaborate on the required mitigations and further safety enhancements with our client. They will ensure that all global Risk Assessments are updated and relevant to ongoing reporting and analytics.

In partnership with the Service Delivery and Operations Manager, they help ensure that our global operations are resilient so that we deliver a high quality of service and build trust and loyalty with our clients no matter the challenges. They will manage each phase of Service Risk Management to support a coordinated reaction to identified risks to the quality or continuance of service at any of the Client's service locations. This will begin with the Service Delivery Executive's support in planning required Risk Review calls to assist with the initial Service Risk Analysis, agreement of Response Plans, buildout of agreed-upon Project Checklists and timelines, and direction of any Tiger Team deployment for in-person service support.

The SSR Manager will manage each agreed-upon Service Risk as a Bespoke Project, and Project Action Reviews will be maintained until the Service Risk has been mitigated. These reviews will also capture lessons learned for future operational debriefing.

This is a remote role (US based)

• Ensure compliance and implementation of global safety programs and industry best practices.
• Track Milestone Safety Toolbox Talk, Safety meetings, and guidance.
• Manage Regional Safety Risk Leads - 1:1s, performance reviews, and mentoring * Implement safety standards, Milestone Data service policies, and best practices. * Support Milestone DC Safety Champions and Team Leads in planning and executing Safety Toolbox talks, Bulletins, and Standdowns.
• Coordinate with SDM, ROM, and Safety Champions for the delivery of Milestone Safety Guidance content to the Milestone Field Operational teams
• Responsible for producing safety data, including reporting analysis and safety insights, for ongoing risk management and service reviews.
• Ensure accurate and timely reporting of safety records related to incident reports, Root Cause Analysis, and Safety Observations
• Perform trending analysis of safety data and work to assist with implementation of mitigations with regional and local leadership
• Work with the Service Assurance Quality team to identify and implement process or best practice updates to operational SOPs
• Lead the development and implementation of solutions regarding safety risk management
• Assisting SDE & SDM in the investigation and analysis of ongoing Service Risks
• Ensure consistent application of Operational standards and best practices at locations identified as a "Service at Risk".
• Oversee the development of Service Risk remediations with key Milestone and Client Stakeholders to ensure the removal of service vulnerabilities. This includes the identification and planned deployment of Milestone SME Tiger Team employees.
• Closely track and report on the delivery of Remediation action plans, including escalation management of additional issues and missed deadlines
• Ensure proactive and effective communication among all Remediation Stakeholders to ensure clarity and engagement on their role within the Service Remediation Plan and its achievement.
• Provide leadership that is highly focused on the expectations of What, How, when, and who for each Remediation Plan.
• Champion Service Improvement and Team Development Culture and mindset amongst the Service Delivery Team to promote proactive mitigation of future Service Continuance Risk.
• Gather and share learnings and analyze the closure of the Service Risk with Milestone Leadership to support the prevention of future reoccurrence.

Desired Certifications:

* IOSH

* NEBOSH

* Certified safety and health manager

* Certified Safety Professional

Estimated Pay Range: $80,000 - $85,000 USD

Benefits:
We offer comprehensive benefit options which vary depending on role, location, and employment type.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.