Campus Director - Data Center Operations

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

DataBank's Campus Director will be responsible for efficient operations and all other aspects of several data centers within a campus.

Responsibilities

DataBank's Campus Director is required to be onsite during core business hours and will:

• Manage multiple Data Center Managers (DCMs) or Lead Data Center Technicians (DCTs) with responsibilities for the operations and maintenance of facilities, installations and client demands in multiple Data Centers
• Track key metrics and KPI's of Operations teams tasks and responses
• Ensure all key facility infrastructure and security monitoring systems are operational
• Escalate any system, process, or administrative issues across various departments within the organization
• Track preventative maintenance schedules ensuring equipment remains in proper working condition and Databank meets its commitments to maintain our various Data Center certifications/compliances (SOC, SSAE-18 etc.)
• Ensure policies and procedures are met and consistent amongst all DCMs as well as all sites
• Ensuring safety rules and procedures are followed
• Ensure DataBank property is in safe and operational condition to achieve the best working conditions possible for all employees
• Ensure security rules and procedures are followed
• Plan and implement a continual work schedule to maintain staffing levels of data centers
• Oversee contractor performance and skillset produces the desired outcome
• Ensure that all DCMs inspect outside contractor/ vendors work upon completion to validate standards of workmanship and safety are met and maintained
• Track and resolve all 'exceptions' found during PM activities, reporting back to the respective departmental groups of work being completed and forwarding all paperwork to the appropriate individuals for record keeping
• Build and maintain a strong relationship with customers/clients
• Providing focus on plans to improve production efficiency and/or achieve cost reduction on OpEx PUE, End of Life equipment, system enhancements
• Manage/evaluate PUE at the facility via the BMS system to ensure facility is operating efficiently
• Ensure training of all DCTs to understand the functionality of the BMS system so they can react accordingly to any unexpected issue at the site
• Handle departmental resource planning and budgeting
• Metrics Management
• Overtime management
• Task/productivity trending
• PM completions
• Be well versed in best practice DC Operations procedures
• Possess the ability to identify, construct and deploy new policy & procedures
• Process development skills
• Possess the ability to plan and execute on DC operational technical training
• Demonstrate solid background in Incident Response Procedures
• Be an effective communicator to keep multiple sites and staff working and following standard policy & procedures
• Confident decision maker and motivator that engender confidence with the technical DC operations staff
• Demonstrate budget and planning experience
• Be a confident presenter to client base
• Manage project completions
• Manager project closures
• Manage and maintain Quality Assurance tracking

Qualifications

• Bachelor's degree in engineering, preferred or equivalent experience
• Experience leading managers
• Exceptional written and verbal communication
• Indepth understanding of all data center components including HVAC, UPS, servers, etc.
• Data Center background, preferred