Field Service Engineer

HNI Corporation
United States, Arizona, Phoenix
Jan 25, 2025
Description Position at HNI Workplace Furnishings Join the HNI Corporation family and become a driving force in shaping exceptional workplace experiences! We're seeking a Field Service Engineer to join ourHNI Workplace Furnishingsteam in Phoenix, Az. Your Impact Starts the Day You Do! At HNI, we're not just about furniture; we're about transforming spaces where people live, work, and gather. Integrity, inclusion, and belonging are at the heart of everything we do.We are looking for a Field Service Engineer to join our HNI Workplace Furnishings Operations team. As a Field Service Engineer (FSE) with HNI, you'll be essential to ensuring top-tier quality and customer satisfaction for our workplace furnishing solutions. Acting as the key technical liaison between the field and manufacturing, you'll resolve quality issues, support dealer installations, and deliver valuable feedback to improve products and processes. This role drives continuous improvement through the Quality Management System (QMS) while fostering strong partnerships with dealers and installers. What You'll Do: Serve as the technical bridge between the field and manufacturing to resolve quality concerns. Conduct on-site evaluations, offering insights to enhance product performance. Partner with the QMS to implement corrective actions and process improvements. Train and assess dealers to refine installation techniques and best practices. Manage safety incidents and ensure compliance with standards. Address escalated concerns to uphold product quality and customer satisfaction. Share actionable field feedback to fuel innovation and refinement. What You Bring: Degree in Engineering, Quality Management, or equivalent experience. 5+ years in a technical field role, preferably with leadership experience. Knowledge of quality systems and data-driven improvement processes. Strong communication and collaboration skills. Familiarity with safety protocols and incident management. Proficiency in Microsoft Office; AI tool experience is a plus. Willingness to travel frequently for on-site support. What You Excel At: Delivering precise insights and solutions with attention to detail. Managing priorities, meeting deadlines, and exceeding expectations. Working independently with integrity and reliability. Building trust through clear communication and collaboration. Solving problems proactively and staying composed under pressure. Join Us: Take your career to the next level with HNI. As an FSE, you'll play a pivotal role in driving innovation, quality, and customer satisfaction. Be part of a team shaping the future of workplace solutions. Apply today and make your mark! HNI Corporation(NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. Theworkplace furnishings segmentis a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. Theresidential building products segmentis the nation's leading manufacturer and marketer of hearth products. As one of the larger employers in Iowa, HNI Corporation was recognized in 2018, 2019, and 2020 for the diversity of our Board of Directors and was named in 2020, 2021, and #6 in 2022 as one of America's Most Responsible Companies by Newsweek. How we act today protects how we live tomorrow. Check out our CSR Report here:https://www.hnicorp.com/social-responsibility Diversity, equity, and inclusion (DEI), are not just core beliefs at HNI - they are operational imperatives. We value each other's differences in experiences and ideas to solve problems and better serve our customers.Take a look at our DEI goals here:https://www.hnicorp.com/diversity-equity-and-inclusion We offer Benefits on Day 1, including a new voluntary benefit, Daily Pay! To learn about all the benefits HNI has to offer visitwww.HNIbenefits.com. We also invite you to visit us atwww.HNICorp.com to learn more! Our company endeavors to make www.hnicareers.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 563-272-7400 or via email at [emailprotected]. The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).