Client Success Executive

Remote | Lakewood, Colorado

25-50%

• Develops and maintains an excellent relationship with assigned clients at the highest levels.
• Responsible for working with Product Owners/Managers, Regional Sales Directors and Regional Project Executives/Directors to develop post-implementation vision for assigned clients.
• Assess client's electronic maturity using available tools and develop client specific roadmap which will include new products, services and improved configuration to reduce software consumption gap.
• Assist assigned clients in developing funding and rollout plan to achieve roadmap goals.
• Responsible for regular client communication and periodic site visits, including regular account reviews with key client stakeholders.
• Document and advise clients on best practices, governance, and Client Success offerings (CSAM, CSC).
• Serve as point of contact for executive-level client escalations.
• Promote client satisfaction and loyalty by demonstrating an understanding of their critical business issues and delivering services that help meet their business objectives.
• Measure and report regularly on client health, including weekly tracking and quarterly account reviews with Tyler Executive Leadership Team.
• Consult with clients on business processes and software modifications.
• Consult with and provide guidance to Client Success Account Managers on customer-specific needs and scenarios.
• 20-40% travel
• Perform other duties as assigned.

• BS/BA degree in related field or equivalent experience is desired.
• Minimum 3 years' experience of account management experience preferred.
• Ten or more years' experience in managing client relationships/software.
• Prior management and leadership experience preferred.
• Software life cycle knowledge required.
• Excellent planning, organizational skills, and ability to follow-through until process are completed.
• Excellent interpersonal skills including verbal and written communication, teamwork, and customer service skills.
• Strong decision making and problem-solving skills.
• Strong analytical ability, particularly in a technical environment.
• Proficient in Microsoft Word, Excel, PowerPoint and Project.
• Exceptional conflict management, interpersonal and negotiating skills.
• Working knowledge of Tyler products required.
• Strategic planner with excellent organizational skills and ability to follow-through until process is completed.

Salary will generally fall between $95,427 - $118,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

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