Public Safety Telecommunicator

University of North Carolina Charlotte

$33,540 - $39,634

United States, North Carolina, Charlotte

Jan 27, 2025

Public Safety Telecommunicator

Please see Special Instructions for more details.

UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits

The finalist may be subject to a criminal background check and/or motor vehicle report.

Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.

The Search Committee will not contact references without first verifying permission with the finalist.

Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.

Do not write 'see resume' on your application when completing the job duties section.

Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment).

Please submit a resume and cover letter with your application if requested.

These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Position Information

General Information

Vacancy Open to	All Candidates
Employment Type	Permanent - Full-time
If time-limited, note appointment end date
Hours per week	40
Months per year	12
Position Number	010211
NC Salary Grade Equivalency	GN05
Classification Title	Public Safety Telecommunicator - Journey
Working Title	Public Safety Telecommunicator
Salary Range	$33,540 - $39,634
Anticipate Hiring Range	$33,540 - $39,594
FLSA Status	Non Exempt
Division	Business Affairs
Department	Safety & Security (Adm)
Work Unit	Police and Public Safety
Work Schedule	Varies
Primary Purpose of Position	Performs technical communications work in support of public safety operations. Receives emergent and non emergent calls, monitors alarms, obtains and relays information, prioritizescalls/alarms and coordinates response procedures, dispatches appropriate public safety personnel, and maintains public safety communications logs and databases.
Minimum Education/Experience	Minimum Preferred Qualifications: High School diploma and sufficient experience to demonstrate ability to work under pressure. Journey level requires an additional one year of experience. University Preferred Qualifications: High School diploma or equivalency and one year experience as a public safety telecommunicator.
Essential Job Duties	Responds to emergency and non-emergency calls for assistance and information. Provides dispatch and communication support services for police (including rangers), fire, emergency, and related services. Operates a multi-line telephone console system, alerting system, and LiveSafe alerting system Translate information to the appropriate codes. Determines and assigns the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes. Performs crisis intervention services, ask vital questions to ensure the caller receives proper emergency response agency. Transfers Fire and Medical needs to appropriate dispatch centers. Monitors and operates a radio console and computer equipment. Receives and responds to a variety of emergency and non-emergency services and complaints. Asks questions to interpret, analyze and anticipate the caller's situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies. Dispatches and coordinates the responses of public safety agencies. Identify appropriate number and type of equipment or apparatus to dispatch. Enters and modifies information into local, state and national computer databases. Monitors and responds to a variety of technical systems and alarms.
Other Work Responsibilities	Other duties as assigned by the Chief of Police or Designee.
Departmental Preferred Experience, Skills, Training/Education	Previous experience as a Public Safety Dispatcher with 1 year of experience. Experience in the performance of general telecommunications duties, including emergency call response, dispatching police, medic, and fire to assist. Ability to perform effective under pressure; and understanding of all policy and procedures, Ability to effectively use and maintain telecommunication equipment and the ability to effectively perform telecommunications duties. Proficiency with computer systems such as Microsoft; Google Suite with ability to learn other computer programs/systems. Strong attention to details.
Necessary Licenses or Certifications	Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. Certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment is required.
Work Location	Police & Public Safety
Posting date	01/27/2025
Closing date	02/09/2025
Proposed Hire Date	02/17/2025
Contact Information
Special Notes to Applicants	UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits The finalist may be subject to a criminal background check and/or motor vehicle report. Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two *current/previous supervisors.* The Search Committee will not contact references without first verifying permission with the *finalist*. Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment). Please submit a resume and cover letter with your application if requested. These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
*
How many years of Public Safety Dispatcher experience do you have as it relates to this position?
- Less than 1 year
- 1 - 3 years
- 3 - 5 years
- 5 - 8 years
- 8 -10 years
- 10 + years
*
Do you have experience with both Microsoft and Google Suite applications? Is so, please indicate which and the associated applications as well as your level of experience (beginner, intermediate, advanced).

(Open Ended Question)
*
Do you have experience using and maintaining telecommunication equipment as it relates to the position you are applying to?
- Yes
- No
- Knowledge with limited experience
- Knowledge of with no direct experience

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest

Optional Documents

Contact Information for References