Resident Services Coordinator (Residential Onsite)

The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

Coordinates all resident functions and activities.
• Orients residents to the property, as well as assists with utility set up.
• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
• Provides additional amenities to residents, such as movie rentals, books, and games.
• Ensures guest suites are in rental condition.
• Delivers packages to residents and staff and sends package claim reminders.
• Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees.
• Processes work orders for the Maintenance Department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed.
• Prepares weekly Maintenance report to verify resident requests are being completed.
• Supports office staff by providing clerical support, such as answering phone calls, filing, processing property invoices, and processing lease and renewal paperwork, as assigned.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.
• Prepares Incident Reports pertaining specifically to resident issues, in accordance with National Standards.
• Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.
• Complies with all Company National Standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.

• Bachelor's degree preferred
• One to two years' experience
• Ability to work in a fast-paced, collaborative and results driven environment.
• Exceptional verbal, written and organizational skills.
• Excellent attendance is a requirement of the position.
• Excellent client service orientation.
• Positive attitude and highest level of professionalism.
• Organizational/Multi-Task Skills - Able to allocate one's time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes; results oriented, detail oriented and accurate.
• Decision Making Skill - Able to resolve problems using facts and sound reasoning; able to achieve goals using a strategic approach; proven innovation with a willingness to manage and adapt to change.
• Valid driver's license
• Ability to work a flexible schedule, including weekends

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR's vertical integration is strengthened by over 1,100 real estate professionals in more than 30 offices nationwide who manage over $41 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a "Top Place to Work", by the Environmental Protection Agency (EPA) as an "ENERGY STAR Partner of the Year" and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.

RMR's mission is to create long term value for our clients by managing their investments and assets "like we own it" - an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.
• Inspired Thinking.
• Like We Own It.
• Power of We.
• Mutual Respect.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn, on Instagram @thermrgroup and on Twitter @The_RMR_Group.

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here.