Dep Ops Virtual Review Analyst

As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

The Virtual Review Team is primarily responsible for reviewing Mobile and ATM deposited check images for the purpose of fraud prevention and determination of funds availability for customers. The Virtual Review Analyst's primary responsibilities will include, but are not limited to, investigation of suspected fraudulent transactions, review of fraud alerts and ancillary fraud reports, and quality control review. This position is key to the identification of emerging fraud trends and recommends software changes to increase the ability to alert to new trends.

Typical hours for this position are Monday through Friday from 8:00AM EST to 5:00PM EST; however, extended or adjusted hours may be expected due to bank/system conversions, system delays, testing and other unexpected events.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversees fraud monitoring software for escalated fraud alerts and recommends changes in limits, holds or software parameters to address new fraud trends.
• Reviews daily and periodic reports to identify potential fraud, determines if procedures were followed during time of review for quality control and reports findings to management.
• Identifies fraud trends in the industry through independent analysis of deposit fraud data and reports potential risks to management.
• Interacts with internal and external customers to verify suspected fraudulent activity and provides guidance on deposit fraud related issues.
• Reviews accounts where deposit fraud has been identified to investigate incidents for potential closure.
• Refers confirmed fraudulent activity to various lines of business as required by internal procedure.
• Delivers new hire, product, procedure, and system training to fellow team members.
• Provides real-time feedback and coaching to team members on errors identified during the review process, ensuring continuous improvement and adherence to quality standards.
• Assists team leadership in making critical decisions (such as when to move to higher review thresholds) when management is unavailable.
• Facilitates the resolution of Tier 3 support requests within established Service Level Agreements.
• Ensures all procedures clearly and accurately reflect the processes for all functions performed within the department, creating and editing procedures regularly.
• Meets or exceeds accuracy, productivity and all other goals assigned by management.
• Assists in deposit review during times of heavy volume.
• Serves as backup to team leadership when Supervisor or Manager is out of office.
• Ensures compliance with all regulatory and bank policies and procedures, including a department Attendance Policy.
• Works to become cross-trained in other departmental tasks to provide backup support for other teams when needed.
• Interacts courteously and tactfully with managers, co-workers, customers and/or vendors.
• Can be flexible to work weekends, holidays and/or extended hours as needed.
• Leverages new ideas, creative approaches, and media/technology for forward-thinking learning and processes.
• Provides recommendations and solutions for continuous improvement.
• Participates in system and application testing as needed.
• Assists with projects and other duties as requested or assigned.

COMPETENCIES

• Ability to follow documented procedures.
• Ability to draft new procedures and revise existing procedures.
• Check processing, UCC, Check 21, Regulation CC knowledge.
• Strong analytical and account research skills are required.
• Must be exceptionally self-motivated and able to work in a rapidly changing and fast-paced environment.
• Must have excellent communication, organizational, problem solving and time management skills.
• Ability to work well under pressure, maintaining composure and meeting deadlines.
• Work as a team with co-workers to ensure all functions are completed timely and correctly.

QUALIFICATIONS, EDUCATION AND CERTIFICATION REQUIREMENTS

• Education: Bachelor's degree in such fields as Criminal Justice, Accounting, Business Administration Finance, etc. or equivalent banking experience in a related field required.
• Experience: Minimum of 5 years in banking services, branch operations, risk management or other related functions. Focus on deposit review and experience with check processing preferred.
• Very good knowledge of Uniform Commercial Code (UCC) and other state and federal regulations pertaining to check fraud and check processing.
• Certifications/Specific Knowledge: Strong knowledge of new account procedures and familiarity of Fiserv Premier core system.
• Demonstrated ability to problem solve, strong written and verbal communication skills.
• Intermediate proficiency with Microsoft Excel, Word, and Outlook with strong analytical skills. Examples of intermediate Excel skills include creating and using pivot tables, utilizing VLOOKUP and HLOOKUP functions, applying conditional formatting, using advanced charting techniques, and implementing data validation
• Excellent organizational skills and ability to prioritize multiple assignments while meeting required timelines.
• Must demonstrate initiative, be self-motivated, flexible and able to adapt to changing priorities.
• National Check Professional certification (NCP), or willingness to obtain within 2 years of employment.

TRAINING REQUIREMENTS/CLASSES

• New Employee Orientation
• Six-week on-the-job training
• Annual compliance training
• Ongoing check education and training

PHYSICAL DEMANDS

This position requires a large amount of time in front of a computer. This can be done sitting or standing with the use of the right desk. Must be able to effectively access and interpret information on computer screens, documents, and reports.

WORK ENVIRONMENT

This position is in a cubicle environment that may be noisy throughout the day. If applicable, Telecommuting roles, no matter if hybrid or 100% full time telecommuting, must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology are delivered.

TRAVEL

Occasional travel may be required for outside meetings and/or training.