Strategic Leader - Transfer and Recruitment Success, Senior Associate

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other-that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our careers page.

The Role in Brief:

Strategic Leader - Transfer and Recruitment Success, Senior Associate

The Strategic Leader is the primary relationship manager and consultant for our college and university partner institutions, playing the lead role in embedding our Transfer Portal and emerging Navigate360 technology (Recruitment Success, Advancement Success) across campus and ensuring our partners see value in our technology. In addition to partnering with executives and senior leaders to set and execute strategic goals, the Strategic Leader will work with leadership across departments (primarily Enrollment Management, Admissions, Marketing, Registrar, and Advancement) to drive depth and breadth of use of the platform, leverage data to identify new areas of opportunity and identify and overcome systemic obstacles to transfer, student enrollment, and alumni engagement. The EAB Technology division is committed to a diverse and inclusive community, and we are looking for individuals excited to contribute to this community and who bring experience collaborating with diverse stakeholders.

The ideal candidate will be excited to lead an established technology focused on strategic support at scale (Transfer Portal - 50% of time) and quickly pivot to a startup technology mindset and the development of early-stage technologies (Recruitment Success - 40% of time, Advancement Success - 10% of time).

This role is ideally based in Washington, DC and is also open to candidates based in Richmond, VA.

Primary Responsibilities

Transfer Portal (50%)

Embedding Transfer Portal Adoption and Utilization:

• Manage the end-to-end relationship with universities and community colleges utilizing EAB's Transfer Portal technology, from initial onboarding to continued platform adoption and utilization, through goal-setting and consulting on strategic use
• Consult with campus executives on establishing and maintaining an effective leadership team responsible for the success of the Transfer Portal technology, setting clear expectations for utilization and accountability towards set goals
• Assess existing prospective transfer student recruitment practices, onboarding processes and student experience; Identify opportunities to develop optimal workflow integration of the platform
• Collaborate with leaders across campus on change management strategies
• Partner with EAB technical/data support staff and launch consultants to ensure smooth implementation of our technology platform

Driving Transfer Portal Impact

• Serve as partner's dedicated point of contact, working closely with executive and senior leaders on campus to align on the institution's Transfer Portal technology goals and priorities
• Create an annual Success Plan based on use of EAB's Transfer Portal technology towards successful outcomes against stated goals
• Understand the clear value of the platform to various constituencies
• Consult with the campus leadership team on relevant research, best practices, and strategies that can help drive specific goals and use cases for different offices on campus
• Develop engagement strategies with key leaders and collaborators, including participation in EAB's Partner Experiences such as webinars, summits, and trainings
• Facilitate regular discussions with leadership on best practices and strategies to see meaningful results with the platform
• Assess partner's progress against their Success Plan as well as growth within EAB's recommended best practices for meaningful platform use
• Provide presentations, workshops, and resources on EAB's research and insights
• Provide feedback and support to EAB's Product Management team to continue to further refine and enhance the technology

Contributing to Renewals and Cross Sells

• Monitor the health of the partnership, manage continuous process improvement, and assure the platform is meeting the partner's needs
• Maintain a strong relationship with executives and decision-makers and provide regular assessment of impact and value stories of EAB's partnership with the institution
• Understand partner's ongoing goals and needs and how EAB continues to provide valuable solutions and support
• Create and work against a tailored renewal strategy alongside Account Management
• Identify cross sell opportunities across EAB's portfolio and support the sales process
• Triage, report, address and communicate next steps for partner needs, issues or product gaps

Recruitment Success (40%) and Advancement Success (10%)

Designing a Delivery Model for Early Stage Technology

• Develop strategies to effectively launch and implement Recruitment Success and Advancement Success, including the development of partner-facing toolkits, process documentation, and project plans
• Lead internal efforts to streamline processes, create scalable implementation strategies, and improve operational efficiencies to better serve partners adopting early-stage technologies
• Design a scaled delivery model that effectively supports partner product adoption and health

Developing Strategies to Improve Adoption and Utilization

• Serve as a product and domain expert, representing Recruitment Success and Advancement Success in external partner presentations, and internal stakeholder meetings, reinforcing the platforms' value and identifying strategies to improve adoption and utilization
• Collaborate with Navigate360 Strategic Leaders, Partner Support, and Partner Experience to understand gaps in partner adoption and deploy scaled resources to support (e.g., Help Center Articles, live or on demand programming)
• Provide feedback and support to EAB's Product Management team to continue to further refine and enhance the technology

Monitoring Partner Health, Contributing to Renewals, and Uncovering Opportunities for Impact

• Design health metric framework and optimal process to collect and maintain information from internal stakeholders
• Monitor the health of the partnership during implementation and value stream in collaboration with assigned delivery team (Strategic Leader, Launch Consultant, and technical reps) and deploy risk management strategies and process improvements to ensure the platform meets partner's needs
• Uncover impact stories that can be converted into case studies that can be used in the sales process and on partner presentations

Basic Qualifications:

• Bachelor's Degree
• Proven record of professional success
• Ability to communicate effectively with senior executives, both spoken and written
• Must possess at least 3 years of experience in two of the following:




• Consulting experience
• Customer Success Management experience
• Leadership experience
• Direct work and relationships with executives and/or senior leaders
• Presentation and facilitation experience




• Willingness to travel 20-30% domestically
• Valid driver's license

Ideal Qualifications:

• Experience working in higher education
• Deep knowledge of transfer and enrollment technology and strategies; advancement background nice to have
• Demonstrated solution-focused deductive reasoning
• Demonstrated leadership of initiatives and owning related KPIs and metrics
• Proven ability to drive change and achieve results
• Commercial experience
• Ability to create compelling stories validated with data and proven best practice research
• Possess intellectual curiosity, perseverance and creativity in problem solving
• Excited to work on new technology and process, manages ambiguity with ease
• Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB's DE&I Promise

If you've reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary (base) range for this role is $65,000 to $80,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
• Gender affirming care coverage
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

Benefits kick in day one; learn more at eab.com/careers/benefits.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to "make education smarter and our communities stronger" we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don't discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.