System Analyst - IT BSD CC Resiliency

Overview

Responsibilities

• Assist the Team Lead in planning and executing data center projects, ensuring that timelines and goals are met.
• Collaborate with cross-functional teams, including network engineers, system administrators, facilities, Corporate I&O Teams, to gather requirements and provide analytical support.
• Support the implementation, monitoring, and maintenance of data center operations, including hardware, software, and network components.
• Participate in agile ceremonies such as daily stand-ups, sprint planning, and retrospectives, contributing to continuous improvement initiatives.
• Assist in documenting processes, workflows, and project updates, ensuring that all documentation is accurate and up to date.
• Conduct research on emerging technologies, best practices, and industry trends relevant to infrastructure and data center management.
• Assist in the development and execution of test plans to ensure data center and infrastructure changes meet project requirements.
• Help monitor and analyze system performance metrics, identifying potential issues and suggesting improvements.
• Provide support in the configuration and optimization of data center components, including UPS, In-Row cooling, heat flow, StruxureWare and power modules.
• Assist in ensuring compliance with industry standards, security protocols, and regulatory requirements.
• Prepare reports, presentations, and other documentation to communicate project progress and findings to stakeholders.
• Participate in troubleshooting and resolving infrastructure-related issues, working closely with senior team members to minimize downtime and disruptions.
• Engage in continuous learning opportunities to stay current with technological advancements and industry best practices.
• Provide general support to the team, including administrative tasks, scheduling meetings, and coordinating project activities.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or a related field and and 2 years of experience in IT or a similar role
• Associate's Degree in Information Technology, Computer Science, or a related field and and 4 years of experience in IT or a similar role
• High School Diploma/GED and and 5 years of experience in IT or a similar role

• 3-5 years Experience Supporting Data Centers monitoring power usage, heat load and cable plant
• 3-5 years Experience working with Building Management Systems.
• 3-5 years Experience supporting monitoring and reporting tools such as SolarWinds.
• 3-5 years Experience coordinating deployment of new systems at data centers
• 3-5 years Experience working with Visio or other Diagramming applications.
• Exceptional project management skills, capable of leading projects to successful outcomes.
• Strong analytical and troubleshooting skills, with a commitment to providing excellent support.
• Scheduling and guiding preventative maintenance for UPS, Batteries, Cooling systems, etc
• Practical networking knowledge (subnets, firewalls, loadbalancing, routing, HTTP/HTTPS, SSH, SFTP/SFTPS, SMTP).
• Willingness to work 24/7 on call support/shift as needed.
• Exposure Virtualization technologies, including VMware and Nutanix.
• Proficiency in Azure DevOps and a thorough understanding of the Agile framework for project management a plus.
• Excellent presentation and communication skills, with the ability to articulate complex technical information clearly and effectively.
• Experience working with data centers and a strong cybersecurity-first mentality.

• Driver's License Required

• Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.