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Data Analyst I

BlueCross BlueShield of South Carolina
life insurance, paid time off, tuition assistance, 401(k)
United States, South Carolina, Columbia
Jan 29, 2025
Summary As a call center data analyst, your job duties include tracking and examining call flow, calling patterns, established quality assurance levels, and analyze current operational functions and offer and implement improvements.

Maintain databases and extract data for analysis-run and review reports, analyzing results supporting operational functions. Description

Location: This position is onsite at 4101 Percival Road, Columbia, SC 29229.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.

What You'll Do:

  • Extract data from multiple systems and departments using various data manipulation and extraction techniques for regular, cyclical, and ad hoc reporting.

  • Perform research and analyze reports, creating statistical models for presentation/review. Summarize findings and communicate results to management.

  • Identify operational inadequacies and use various skills and resources to retool processes.

  • Communicate with other areas regarding outcomes and reporting.

To Qualify for This Position, You'll Need:

  • Required Education: Bachelor's degree in a related field.

  • Degree Equivalency: Four (4) years of job-related work or Associate's and 2 years of job-related work experience. Degree Equivalency not applicable for the Celerian Group, Bachelor's degree required.

  • Required Software and tools: Microsoft Office. Ability to acquire programming skills across various software platforms.

Required Skills and Abilities:

  • Good organizational, customer service, communications, and analytical skills.

  • Ability to use complex mathematical calculations and understand mathematical and statistical concepts.

  • Knowledge of relevant computer support systems.

We Prefer That You Have the Following:

  • Call center incoming call analytical experience.

  • Claims experience.

  • DB2, SQL and strong Excel experience.

Our comprehensive benefits package includes the following:

We offer our employees great benefits and rewards.You will be eligible to participate in the benefits the first of the month following 28 days of employment.

  • Subsidized health plans, dental, and vision coverage

  • 401K retirement savings plan with company match

  • Life Insurance

  • Paid Time Off (PTO)

  • On-site cafeterias and fitness centers in major locations

  • Tuition Assistance

  • Service Recognition

  • Employee Assistance

  • Discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers, and contribute their unique abilities to the growth of our company.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will conduct interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

Some states have required notifications. Here's more information.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

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