Analyst, Service Analytics

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

The Service Analyst role will be responsible for managing workstreams that enable the Rivian Service organization to make strong, data driven decisions. This role will work closely with Service stakeholders as well as our Enterprise Data and Digital Products teams to help advance our data analytics platform and capabilities.

• Use data analytics to build clear, meaningful visualizations that highlight Service performance and answer key business questions
• Leverage visualization and analytical tools such as Tableau, Hex, Databricks, and Google Sheets/Excel to develop and maintain dashboards visualizing operational performance and monitor effectiveness over time

• Use SQL (and potentially DBT) to explore, gather, and validate datasets from multiple sources
• Build relationships and collaborate cross-functionally across Rivian to understand needs, operational pain points, and relevant KPIs

• Train stakeholders and answer questions on usage, incorporating feedback for continuous improvement
• Support leadership presentation and business review development with data insights
• Perform ad hoc analyses to provide support for on-the-spot business inquiries and leadership requests

• Monitor and filter incoming data requests via Slack and other intake channels to help ensure orderly development and management of dashboards/reports
• Work closely with source data engineering teams to troubleshoot and resolve issues when they arise

• 1-3 years of data analysis experience in Finance, Supply Chain, Engineering, Sales, Marketing, or Manufacturing organizations
• 1-3 years of hands-on experience creating dashboards and data stories using Hex, Tableau, or other visualization tools-strong background in Hex development is a plus
• Strong background in data trend analysis and root cause identification
• Strong SQL skills across complex data sets-familiarity with Databricks, DBT, and Python also a plus
• Adaptability to changing project scopes and organizational needs in a dynamic, cross-functional environment
• Excellent stakeholder management and communication skills, with the ability to collaborate well across all levels of the organization
• Passion for data-leveraging insights to drive innovation and develop creative solutions
• Ownership mindset-self-starter with the ability to think proactively and anticipate needs of the business

Salary Range for California Based Applicants: $85k - $113k (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.