New 
Sr. Client Executive for Enterprise Corrections
 Tyler Technologies | |
 United States, Tennessee, Brentwood | |
 Jan 30, 2025 | |
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Sr. Client Executive for Enterprise Corrections Apply Online The Senior Client Executive is responsible for maintaining relationships with the executive level of the client organization. The position will foster strong relationships between Tyler and its clients and will be relied upon to provide advice and recommendations, based upon their own experience and expertise, for Tyler products. The Senior Client Executive will take a leadership role in the Client Success organization, with an enterprise view focusing on accounts and processes beyond their portfolio. Work with our integrated solutions that help courts and public safety organizations of all sizes better protect and serve the public. By helping provide solutions that improve efficiency and response time, you can help serve our citizens and make communities safer. Location Brentwood, Tennessee | Plano, Texas | Remote Travel 25-50% Responsibilities * Develops and maintains an excellent relationship with assigned clients at the highest levels, acting as a trusted advisor. * Responsible for working with Product Owners/Managers, Regional Sales Directors and Regional Project Executives/Directors to develop post-implementation vision for assigned clients. * Assess client's electronic maturity using available tools and develop client specific roadmap which will include new products, services, and improved configuration to reduce software consumption gap. * Assist assigned clients in developing funding and rollout plan to achieve roadmap goals. * Responsible for regular client communication and periodic site visits, including regular account reviews with key client stakeholders. * Document and advise clients on best practices, governance, and Client Success offerings * Serve as point of contact for executive-level client escalations, within and beyond their portfolio. * Promote client satisfaction and loyalty by demonstrating an understanding of their critical business issues and delivering services that help meet their business objectives. * Measure and report regularly on client health, including weekly tracking and quarterly account reviews with Tyler Executive Leadership Team. * Consult with clients on business processes and software modifications. * Consult with and provide guidance to Client Success Account Managers on customer-specific needs and scenarios. * Deliver departmental Objectives and Key Results (OKRs). * Represents Client Success on inter-department and inter-divisional initiatives, including negotiating trade-offs. * Finds opportunities to improve processes and tools enabling more consistent, and higher quality experience for our customers and our organization. * Acts as a leader and mentor for other Client Executives, CSAMs, and Tyler team members. * 20-40% travel | |