New

Customer Solutions Specialist

TEKsystems
$20.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Wheeling
Jan 30, 2025
Description The Customer Solution Specialist is a critical role that creates a relationship with our key customer accounts, Account Executives, Accounting, Technical Support, and Production. They provide an enhanced level of product knowledge and work proactively leading to smooth handoffs between departments. The main goal of this position is to demonstrate customer obsession by providing clear, complete, accurate, and prompt interactions. SPECIFIC RESPONSIBILITIES * Partner with Account Executives, Independent Representatives, Engineering, Marketing, and customers to ensure correct ordering and pricing * Timely entry of parts and machine orders following 80 / 20 guidelines with a goal of completing all requests by close of day * Review inventory on all orders for availability and follow production lead times and shipping cutoffs * Create customer masters as required by account and pricing. Ensure appropriate levels of credit is obtained by the customer. * Create and maintain JDE order templates * Ensure pricing accuracy and policy exception process is followed * Drive price uploads, ensure correct pricing, and manage annual price uploads * Drive the ECN process * Obtain freight quotes as needed * Process credit applications * Process Canadian parts and machine transfers to maintain needed inventory * Maintain shared spreadsheets for machine orders, installations, and other communications that provide one-stop communication across all of department activities * Respond to customer additions, changes, or cancelations immediately * Export knowledge, document creation and follow up. Manages deadlines that ensure compliance with all export policies * Conduct annual internal import/export risk assessment audit and coordinates remediation * Document in Servicemax parts orders that are tied with work orders to insure complete communication * Process returns and issues credits within 48 hours * Process invoices same day received and assist in Accounts Receivable activities * Process credits and rebills from Accounting Trackers * Provide part number or machine recommendations with pricing * Prompt responses to all customer inquiries through phone and email * Dispatch open work orders ensuring SLA's are met. * Check open billable work orders are correctly formatted for PO #, authorization, and create any customer masters to support * Maintain internal department knowledge base for accounts and instructions * Identify, recommend, and participate in improving Order to Cash process * Teamwork within the department to support the overall success of Fluid Management and customer satisfaction, which includes backing up others, communication and provide cross training Skills & Qualifications Must Haves: 1. 2-6 years of Customer Service Experience from C&IP Industry 2. Order Entry Experience using an ERP Software (JD Edwards, Salesforce, Oracle, AS400) 3. Shipment tracking experience 4. Microsoft Office Suite (Excel) Nice Haves: -High Volume inbound phone experience (40+ calls) -Dispatching experince -Microsoft Excel -JD Edwards ERP Software -Bilingual in Spanish or French -Experience ordering parts for machines/devices Soft Skills: -Quick learner -Self-starter -Detail-oriented -Independent worker -Ambition/Drive -Team oriented -Confidence in ability Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in WHEELING,IL. Application Deadline This position is anticipated to close on Feb 8, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.