New

Sr. Business Analyst

TEKsystems
$65.00 - $75.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Austin
Jan 30, 2025
Description The People (HR) Systems team has built a People Service Delivery group to deliver top of class Employee Experiences. This is an exciting opportunity for an experienced People Service Delivery professional to enter and shape the future organization. Reporting to the Director, People Service Delivery, the Sr. Analyst, People Service Delivery, would be an integral part of enhancing our People Service Delivery infrastructure enabled by ServiceNow. They would be involved in content discovery and migration, management of knowledge in our knowledge bases, content and knowledge governance, testing and business readiness activities as we evolve the capabilities and deliver an integrated employee experience to our employees, managers , and People Business Partners globally. You will drive, influence and collaborate with the People and Technology teams, as well as stakeholders across the organization to identify solutions (tools and processes) that meet business needs and incorporates best practices in the Knowledge and Content Management space. * Identify business requirements, requirements management, technical design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures and supporting implementations * Lead & manage the User Acceptance of designed solutions partnering with technical and business teams * Support business readiness activities to enable successful adoption of deployed solutions * Build analytics dashboards to track knowledge usage and content across the platform * Create a knowledge and content publishing workflow, from initiation, approval and publishing * Partner with Center of Excellence (COEs) stakeholders on content and knowledge creation, maintenance to ensure the knowledge is fresh and up to date * Optimizing AI search capabilities using a data driven approach * Research and implement best practices in delivering a frictionless Tier 0 experience for all employees globally Skills Business analysis, user acceptance, ServiceNow, written and verbal skills, leadership business analysis Additional Skills & Qualifications Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills (Required) o Expert ability to work independently and manage one's time (Required) o Expert leadership and mentoring skills necessary to provide support and constructive performance feedback (Required) o Expert ability to interact with o Expert knowledge of design techniques and principals involved in production of drawings and models (Required) Pay and Benefits The pay range for this position is $65.00 - $75.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 12, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.