New

MS Dynamics 365 CRM SME

Vaco
United States, Texas, Spring
Jan 30, 2025
Global engineering and environmental services company is kicking off a business process and technology transformation program in February. The scope of the program includes a greenfield implementation of Oracle Fusion Cloud ERP and a transformation program workstream for the company's current Dynamics 365 CRM environment. The company needs a consultant with in-depth knowledge of end-to-end CRM process workstreams and SME level expertise with the functional design and configuration of Dynamics 365 CRM. Primary responsibilities for this position include, but are not limited to: Providing expertise in Dynamics 365 CRM functional design strategies and best practices. Assessing current-state CRM related processes and end-to-end workstreams and developing recommendations for optimizing future-state processes Performing fit-gap analysis of the current Dynamics 365 CRM design and configuration to future-state processes and business requirements Developing a future-state framework for the Dynamics 365 CRM solution, including system configuration, workflows, customizations, integrations, etc. Developing functional and technical specifications, outlining system architecture, process and systems workflows, system integration maps, etc. Designing and implementing integrations with other systems (ERP, marketing automation, etc.) using APIs and connectors to ensure seamless data flow. Collaborate with internal teams to produce software design and architecture that utilize the out-of-the-box tools of Dynamics 365 before developing custom code Required Skills and Experience 10+ years of IT industry experience 6+ years of experience with Dynamics 365 CRM module functional design and configuration 5+ years of experience with designing, configuring, implementing and managing CRM solutions at an enterprise level Demonstrated experience with multiple, full lifecycle implementation projects Expert knowledge in Dynamics 365 system architecture and hands on expertise in customization and configurations Proficiency in .NET development, C#, JavaScript, and other related technologies used for Dynamics 365 customizations and integrations. In-depth understanding of Microsoft Dynamics 365 Customer Engagement, Power Platform, Microsoft and AI solutions, along with industry best practices and implementation methodologies. Critical process knowledge and Dynamics 365 CRM functional expertise must include: Sales Marketing Customer Service Field Operations Project Operations Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.