Knowledge Management Specialist

Classification: Non-Exempt / Non-Bargaining

Position may be located remote. #LI-Remote

Join Consolidated Communications, a leading U.S. fiber provider, on a mission to improve lives through robust, reliable solutions. We're in search of a Knowledge Management Specialist to join our fast-growing, innovative team.

Why Join Us:

• Growth-Focused Environment: Thrive in a fun, supportive atmosphere with room for career growth.
• Competitive Compensation: Enjoy a substantial benefits package tailored to your needs.
• Impactful Work: Leverage your innovative ideas to help us drive our mission forward.

This role is central to improving internal & external communications, reducing content chaos, and enhancing user engagement. As the main driver in these areas, you will enable better marketing campaigns and platform adoption while ensuring that content is trustworthy and compliant.

• Create and edit content by working with various teams to develop, organize, and refine documentation, ensuring clarity and consistency.
• Manage documentation by gathering relevant information from subject matter experts to accurately capture processes, products, and services.
• Oversee content organization within a content management system or enablement platform, ensuring materials are structured, up to date, and easily accessible.
• Maintain governance by implementing best practices for content organization, version control, and compliance with internal standards.
• Coordinate scheduling and communications by maintaining an internal calendar, sending notifications, tracking key updates, and collaborating with various departments to support new hire onboarding and training initiatives.
• Track user engagement within content platforms and develop strategies to improve adoption and accessibility.
• Review and update content regularly to ensure relevance, accuracy, and alignment with organizational goals.
• Support training and teams by providing well-organized resources, process documentation, and structured knowledge management.

Required:

• Degree in human-computer interaction, interaction design, visual design, or equivalent work experience
• 2-3 years of experience in a similar role.
• Proficiency in technical writing tools and knowledge repository methodologies.
• Demonstrable fluency with web design or equivalent design tool.

Preferred:

• Experience with cloud or enterprise software products.
• Experience working with development teams and creating design solutions for large organizations.

Additional Skills

• Exceptional written and verbal communication skills.
• Expert knowledge of user-centered design principles.
• Ability to quickly learn complex topics.
• Strong collaborative skills and comfort in a loosely structured organization.

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

Pay range (commensurate with skills and experience): $25.04 - $37.95

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.