Customer Success Manager

Customer Success Manager

Location: Hybrid - Lewisville, TX
Annual Salary Range: $65,000

The Customer Success Manager acts as a key driver of membership growth, customer satisfaction, and retention. You will manage relationships with members, ensuring they experience the full value of our life-saving services. Through strategic collaboration and community engagement, the Customer Success Manager ensures member needs are met and contributes to the overall success of the Membership Sales Division.

Why Choose AirMed? As a leading provider of air medical transportation services, AirMed is one of Global Medical Response's (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

Responsibilities:

• Membership Growth and Retention:
• Serve as the primary point of contact for assigned members, providing exceptional service and addressing inquiries regarding membership and benefits.
• Implement strategies to increase membership sales through community engagement, local outreach, and targeted campaigns.
• Foster member loyalty by proactively addressing concerns and providing timely resolutions.

• Customer Engagement and Advocacy:
• Establish and maintain relationships as a trusted advisor, helping members understand the value of AMI's emergency air transport services.
• Conduct onboarding sessions, ensure a seamless member experience, and communicate program updates.
• Lead regular check-ins and feedback sessions to strengthen member relationships and gather insights for continuous improvement.

• Collaboration and Cross-Functional Support:
• Partner with internal teams, including marketing, sales, and operations, to ensure a cohesive and positive member experience.
• Collaborate on marketing initiatives and community events to promote membership programs.
• Provide insights to improve processes and drive innovative solutions that enhance the customer journey.

• Reporting and Analytics:
• Track membership growth, retention rates, and customer satisfaction metrics.
• Generate and analyze reports to identify trends and opportunities for improvement.
• Present findings to leadership, highlighting successes and recommending data-driven strategies for enhancement.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 2-3 years of experience in customer success, account management, or membership sales, preferably in healthcare, transportation, or service-based industries.
• Knowledge of emergency medical transportation or membership-based business models.
• Experience in community engagement or event planning.
• Analytical mindset with the ability to interpret data and drive decisions based on insights.
• Proficiency in CRM tools and customer engagement platforms.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Annual Salary Range: $65,000

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.