Field Service Engineer

Exciting Opportunity for a remote 3D Printing Field Service Engineer at leading 3D design & manufacturing solutions leader, Hawk Ridge Systems, working with incredible 3D Printers throughout the U.S. and Canada!

Do you consider yourself to be a tech junkie? Do you love the hands-on experience of working directly with 3D Printers? This is a fun and fantastic remote career opportunity for you to make an impact with every customer interaction as you install, maintain, and repair 3D printers and provide on-site training to get our customers up, running, and thriving on equipment that will transform their businesses! At Hawk Ridge Systems, you will work with world-class technology, honing your skills while aligning your personal growth goals. You will receive outstanding training through Markforged University and HP, as well as in-house training to prepare you to provide an exceptional level of customer service for our valued customers throughout the U.S. and Canada. Additive manufacturing is such an exciting industry to be a part of, having grown from a $2 billion industry in 2012, to $18 billion in 2021, and is anticipated to grow to $100+ billion by 2030! These incredible growth projections are the catalyst for Hawk Ridge Systems' plans to double our HP and Markforged 3D printing business.

Hawk Ridge Systems is an industry leader for SOLIDWORKS, the Dassault Systemes 3DEXPERIENCE platform, as well as HP and Markforged 3D printers. We're not only dedicated to helping our customers grow, but we are also committed to challenging ourselves to develop new skills and reach new heights while priding ourselves on providing career development opportunities throughout our Company! Additionally, we were recognized as both a "Top Diversity Employer" by Circa, and a "Top Workplace for Remote Work" by Monster.com.

We are looking for an autonomous, detail-oriented 3D Printing Field Service Engineer living in Southern, CA who possesses a strong work ethic and a passion for amazing customer service. While the majority of the customers that you will service will be based in Southern California, this role involves approximately 20% overnight travel across the U.S. and Canada (around 4-5 days per month). Occasionally, you will have extended trips lasting up to 5 days each that may require air travel, which typically occurs 5-6 times per year.

Our culture is driven by our core values - Being People Centric, caring about our team members, customers, and our community; Driving Excellence for ourselves and our customers; and Staying Stragile by seizing opportunities and challenges and adapting quickly. If these values are engrained in your core and you aspire to work at a fun, empowering, and successful Company, this is a fantastic opportunity for you to take the next step in your career!

WHAT WILL I BE DOING IN THIS 3D PRINTING FIELD SERVICE ENGINEER ROLE?

• Travel to customer sites within the Southern CA area, building strong relationships, and working diligently to keep their 3D printing operations up and running at peak efficiency in order to minimize customer downtime
• Install new 3D Printers and required hardware, as well as perform software and firmware updates
• Troubleshoot, diagnose, and resolve 3D printing equipment issues
• Train and transfer technical knowledge to the end user
• Escalate unresolved issues as needed
• Support the sales organization with technical expertise in order to help facilitate the sales process
• Assist the operations group with managing day-to-day business activities of the 3D Printing business
• Develop written processes and procedures as required

WHAT DO I NEED TO SUCCEED IN THIS 3D PRINTING FIELD SERVICE ENGINEER ROLE?

• Must live in the Southern, CA territory (LA is preferred)
• Must have a valid Driver's License, reliable transportation, and adequate vehicle insurance (primary territory is Southern CA)
• Willingness to travel significant portions of the work week and work extended hours at times




• Must be available for travel within the U.S. and Canada with 24-hours' notice, including occasional week-long overnight travel (refer to details above)




• Associate degree in electronics OR equivalent experience in machine repair and maintenance
• 2+ years of customer-facing experience utilizing some combination of:




• Electro-Mechanical Skills (disassembling and assembling of tooling assemblies, troubleshooting, and worn components replacement; electrical expertise in high-voltage electrical safety procedures, reading schematic drawings, wiring and PCBs troubleshooting, and taking measurements with voltmeter; and proficiency in electronics and electrical, mechanical, software, maintenance, and repair procedures documentation)
• Manufacturing Technologies and Processes Skills (experience servicing industrial equipment; knowledgeable in Additive Manufacturing techniques and technologies such as FDM, SLS, SLA; basic CAD user experience; and/or knowledgeable with manufacturing materials such as thermoplastics, photopolymers, metal, and ceramic powders)
• IT Skills (experience in Operating Systems management, maintenance of user access, control management, security administration, software installation on Microsoft Windows systems; and/or experienced in supporting and/or managing enterprise network hardware such as switches, hubs, network-attached devices, TCP/IP and Ethernet networking configuration and troubleshooting)




• Ability to understand and follow protocols for office, lab, manufacturing environments
• Exceptional attention to detail with excellent written and verbal communications skills, good computer skills, and some experience writing technical reports
• Exercises good judgment, takes initiative, is decisive, and works well under pressure
• Must possess a positive attitude, be confident in one's abilities, and have the ability to multitask while working independently, meeting all timelines, and ensuring a commitment to quality and safety

MORE REASONS TO JOIN THE HAWK RIDGE SYSTEMS TEAM

• Excellent Medical, Dental, Life Insurance, Long-Term Disability Insurance, an Employee Assistance Program (EAP), and Wellness initiatives
• Competitive Compensation Plan
• 401(k) plan with Company Match
• Exceptional Time-Off Benefits, including Vacation, Paid Sick time and Holidays, your Birthday off, and a Diversity, Equity, and Inclusion day off of your choice, as well as Community Service days off!
• Outstanding Training, Onboarding, Mentoring, and Coaching by successful engineering leaders
• Reach your potential with Markforged and HP training and certifications
• Amazing growth opportunities provide unlimited opportunities for Career Development
• Work at a fun, successful, growing 25+ year-old Company with a team-focused culture
• Work/Life Integration: We offer remote work opportunities to give you the flexibility you need to succeed

Hawk Ridge Systems has determined that the hourly new hire pay range for this role is between $24.50 and $38.00, plus anticipated overtime. Your base pay will be based on a number of factors including knowledge, skills, qualifications, and experience. Since we appreciate transparency, we are sharing that we expect to hire for this position up to the middle of this new hire range, allowing you the opportunity to increase your compensation as you grow in your career. Additionally, since base pay is only one part of our total compensation and benefits package, we invite you to review all of the amazing benefits (above) that Hawk Ridge Systems offers, such as paid time off for your birthday, community service, paid parental leave, company match 401(k), etc.

If you love making an impact with every customer interaction and want to help drive our company's success while thriving & growing in your career, apply for our remote 3D Printing Field Service Engineer position today!

Hawk Ridge Systems is proud to be an Equal Opportunity Employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Hawk Ridge Systems prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Hawk Ridge Systems conforms to the spirit as well as to the letter of all applicable laws and regulations.

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Team Player - Works well as a member of a group
Functional Expert - Considered a thought leader on a subject
Enthusiastic - Shows intense and eager enjoyment and interest
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Dedicated - Devoted to a task or purpose with loyalty or integrity