Digital Engagement Specialist

What you'll do at Jamf:

The Digital Engagement Specialist collaborates with members of the Customer Education (CE) team to update, audit, create, and support key customer training learning experiences for the Jamf portfolio. The Digital Engagement Specialist will need to manage content assets, time, and key stakeholder interests to ensure the timely completion of learning experiences and related projects. This role partners with a variety of members in the Customer Education team. Occasionally this role will work with Content Strategy team, Product Development and Delivery (PD&D) organization, and Jamf as a whole. The Digital Engagement Specialist will work under the guidance of the Manager, Customer Education.

What you can expect to do in this role:

• Assist with the update and maintence of CE learning experiences for customer viewing and use. This includes, but is not limited to, student materials, videos, informational diagrams, simulations, graphic assets, and instructional aids.
• Follows team, department, Jamf, and other industry style guides to update, maintain, and create content adhereing to the standards for customer consumption.
• Create digital customer engagement assets for CE learning experiences. This includes, but is not limited to, the Jamf Educator learning platform, the Jamf Baseline Training Series, Teaching Parents about Jamf Parent video, Jamf Learning Hub Overview video, and various other shortform videos or reels.
• Support the awareness of Jamf product releases and their impact on key CE learning experiences to build out and assist with maintence cycles.
• Audit to learn and then leverage the phased methodology for content creation in CE for use with learning experience updates, maintence, and creation.
• Review project plans and related information to organize work, supporting key team deliverables, and ensuring a timely completion for customers and stakeholders.
• Follow publication standards needed for learning experience delivery to customers by the CE operations team.
• Deliver and receive constructive feedback to and from CE team members on process, content, or projects to ensure quality, a unified voice, and consistent outcomes.
• Provide progress updates to CE and internal Jamf stakeholders to ensure timely project completion.
• Perform all job responsibilities in alignment with the core values, mission, and purpose of the department and Jamf as a whole.
• #LIRemote

What we are looking for:

• Minimum of 2 years of customer service, or teaching, education, customer experience (Required)
• Minimum of 1 year experience with content creation or design (Preferred)
• Minimum of 1 year of data entry and review experience (Preferred)
• Minimum of 1 year of Apple product use (Preferred)
• Strong written and spoken communication skills (Preferred)
• Passionate about adult education and educational methods
• Experience working in an agile, fast paced environment with new software tools
• Adapts to, and solves, challenges quickly and efficiently
• Works well independently and as part of a team
• High attention to detail
• Business level proficiency in English
• High School Diploma / GED (Required)
• 2 or 4 Year Degree (Preferred)
• A combination of relevant experience and education maybe be considered
• Participation in ongoing security training is mandatory.
• Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches.
• Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf.

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work
• Named a 2023 Best Workplaces for Women by Great Place to Work and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits - which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the world.

#LIRemote