Facilities Customer Service Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves -

This is an entryway role into the facilities industry.

For this role you will need to know how to generate reports from excel, create pivot tables, be able to create Power Point presentations and have an understanding of general building maintenance, plus experience with CMMS software.

As an integral part of an onsite facilities team, this new Facilities Coordinator role will provide support to the site and the Facility team, with operational activities in maintenance and operations, account and finance, vendor oversight, equipment and supplies, occupancy services and proactively develop and maintain client relationships ensuring that expected service levels are achieved. They will provide general overall FM services including continuous monitoring of facility. Work with property managers to handle routine property management operations, including: procurement of property supplies and services, issuing purchase orders, managing bid requests and service/construction contracts, and processing of accounts payable and accounts receivable.

The position is full-time, onsite, at a client location, in Reedsville, PA.

Participation in an alternating on-call schedule, as well as paid overtime work, may be required at times.

Regular working hours are 9 am to 5 pm Monday thru Friday.

Your day to day:

Responsibilities include:

• Liaison for vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption.
• Actively support an environment of teamwork, cooperation, performance excellence, and personal success.
• Deliver exceptional quality of service, as reflected by client feedback.
• Conduct daily walkthroughs to ensure clean and organized facilities.
• Utilizing a comprehensive work order system, respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service.
• Coordinate site operations in accordance with all agreed policies, procedures and contract scope.
• Identify opportunities for improved operation and service excellence, perform site inspections and assessments to ensure all building procedures and performance measures are always maintained and the provision of a safe workplace. Make recommendations from inspections and assessments performed.
• Schedule and manage repairs and maintenance, minor and other work requests, tracking to completion.
• Provide information and direction to vendors, facilities staff, and other service providers, as required, to ensure excellent coordination and execution of work, with minimal disruption.
• Update and maintain accurate records and official documentation for the site, including web pages, intranet sites, where any other activities to support JLL and/or operations, including, but not limited to: moves/reconfigurations, events, reception, and building operations.
• Maintain and propose emergency response plans including evacuation, implementation of after-hours emergency response, and environmental health and safety.
• Assist in the procurement of vendors and services, budgetary requests, analysis and reporting, and researching, analyzing and reporting budget variances.
• Coordinate the delivery of site amenities, which may include: fitness, food services, transportation, onsite moves, and act as the sites key point of contact.
• Provide coordination and support of events, meetings, conference reservations, including occasional special events, as needed.
• Comply with all requirements of the client contract obligations and meet /exceed Key Performance Indicators.
• Provide facility specific assistance to the project management team as needed or requested.
• Other duties that may include but are not limited to: reception and guest support, mail and courier services, office supplies and equipment maintenance, management of building access passes, safety and security support.
• Any and all other duties and tasks assigned.

Sound like you? To apply you need:

Education/training

Associates degree in facilities management, building, business or other related field

Years of relevant experience

2+ years' experience with Facility or Property Administration

Skills and knowledge

Superior customer service skills and orientation

Ability to maintain professionalism at all times under stressful situations

Ability to plan and manage work under time constraints

Ability to multitask and work without direct supervision

Proficient in MS Office, and possess strong written, verbal and people skills

Experience working in CMMS / work order systems

Strong organizational skills and collaborative style

Other abilities

Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports.

The ability to sit, stand, and walk for extended periods of time. At times, you may need to pick up heavy objects that are no more than forty (40) pounds each.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.