SVP, ERMTP Program Operations Lead (Hybrid)

Within Risk CAO, the Enterprise Risk Management Training Program (ERMTP) team supports the continualadvancement of Citis risk culture by driving risk and control policy knowledge and technical skills training program.

The objective of the ERMTP is to develop consistent and comprehensive enterprise-wide awareness and competency in risk and controls policy knowledge and to provide employees with the knowledge and skills to carry out risk management and control responsibilities relevant to their roles. The ERMTP is anchored to enterprise-wide policies and standards supporting the four pillars of Citis Enterprise Risk Management Framework: Culture and Conduct, Risk Governance, Risk Management (including Level 0 / Level 1 Risk Categories) and Enterprise Risk & Controls Programs. The ERMTP is designed to provide all Citi employees with access to learning modules to help them understand how they contribute towards Citis risk management strategy through adhering to the relevant policies which apply to their roles.

ERMTP is a cumulative training curriculum developed and deployed at five levels of complexity:

• Foundational (All Citi employees): definitional knowledge of Citis Enterprise Risk Programs and Risk Categories (Level 0 / Level 1)
• Basic (Leaders & Risk and Controls practitioners): overview of objectives and key concepts and terms of each of Citis Enterprise Risk Programs and Risk Categories (Level 0 / Level 1)
• Intermediate & Advanced (Risk & Controls practitioners): more detailed targeted knowledge of applicable Enterprise Risk Programs and/or Risk Categories (Level 0 / Level 1)
• Oversight (Leaders): executive level knowledge of Citis Enterprise Risk Programs and Risk Categories for those accountable for managing risk
• Technical Skills (all applicable employees)

The Program Operations Lead is responsible for supporting daily operations, analytics, reporting, governance and controls for Citis ERMTP training program. The incumbent reports directly to the ERMTP Operations Director with day-to-day interactions with Training Content Leads, Risk & Control policy owners, senior leaders and Learning & Development team. As an integral part of Citis Risk Transformation, the incumbent ensures the sustainability of Citis enterprise-wide risk management training curriculum promoting Citis Enterprise Risk Framework and supporting risk and control policies.

Key Responsibilities:

• Partner with ERMTP Training Leads to maintain ERMTP standards, processes, operational workflow, and controls, including but not limited to managing the TNA operational workflow tool, maintaining and analyzing TNA results data, maintaining ERMTP Training Plan data, and managing on-going change control process.
• Partner with Risk & Control Policy Owners and First Line Unit senior leaders to analyze various data inputs to determine target audiences. Prepare, report and sustain target audience rosters. Partner with L&D to ensure training programs are assigned to appropriate target audiences in Citis Learning Management System (LMS).
• Partner with Citis Learning & Development to analyze and report monthly training efficacy metrics to senior manager stakeholders.
• Support ERMTP Governance processes set forth by ERMTP Training Standard. Prepare meaningful governance materials for Risk Senior Leadership. Manage governance scheduling and minutes.
• Partner with Risk & Control Policy Owners to support Regulator exams and Internal Audit requests related to Risk and Control training.
• Support Internal Audit validation to ensure all milestones and deliverables are successfully closed.
• Manage multiple ERMTP stakeholder communications forums for Risk & Control Policy Owners and First Line Unit senior leaders.
• Maintain operations and process documentation, including ERMTP Training Standard, ERMTP process documentation, and TNA Workflow Tool technical requirements documentation and user guides.

Skills/Competencies:

• Demonstrate solid understanding of program management, data analytics and/or workflow tools.
• Critical thinking and innovative problem-solving skills.
• Strong stakeholder engagement and program management skills with the ability manage multiple projects simultaneously.
• Excellent, clear, and concise written and verbal communication skills in order to negotiate internally at senior levels.
• Strong powerpoint and/or other visualization experience.

Knowledge/Experience/Qualifications:

• Bachelors/University degree
• 10+ years of financial industry, including experience ERM, Risk Management, Controls, Internal Audit or Compliance
• Strong data related experience, e.g., database management, data governance, data analytics or data reporting
• Proficient in Microsoft Office with an emphasis on Microsoft Excel and Powerpoint
• Self-motivated and detail oriented

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In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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