Independent Owner/Operator (BCO) Advisor- Transportation

Location: Onsite in Jacksonville, FL

Schedule: Monday - Friday, 8am-5pm

Salary range: $17.72-$22.15 per hour based on experience

What work will you perform?

In this position you will be the first point of contact for newly contracted Owner Operator CDL drivers involving day-to-day business decisions beginning when they complete Landstar orientation. Your primary mission will be to provide them with continuing education and training about the Landstar systems and policies through professional, frequent, and consistent contact; reassuring they acclimate successfully to Landstar within 120 days post orientation. Your experience with building relationships and excellent communication will make you a success in providing them with constant feedback including conducting both oral and written reviews at 45- and 90-day intervals.

Essential Responsibilities:

• Initiate and document first contact with new Owner Operators
• Perform oral and written review with Owner Operator at 45- and 90-day intervals
• Gather critical information pertaining to new Owner Operators to promote retention
• Track and measure weekly gross/net revenue
• Handle incoming calls
• Provide guidance about the importance of planning and being productive
• Monitor inactivity to ensure Owner Operators receive timely counsel on barriers for generating revenue and notify them when there is a balance.
• Meet face-to-face with Owner Operators if needed to provide solutions for existing or potential problems
• Collecting outstanding funds that are the responsibility of the Owner Operator

Minimum Experience and Qualifications:

• High school diploma or general education degree (GED)
• One year of customer service experience

Preferred Experience and Qualifications:

• 3 years of customer service experience in a call center environment

Knowledge, Skills, and Abilities:

• Excellent typing skills
• Proven leadership skills; ability to handle difficult and/or escalated conversations
• Excellent geographical knowledge
• Working knowledge of Microsoft Word, Excel, and Outlook
• Excellent problem-solving skills
• Good organizational skills
• Proficient math skills
• Excellent communication skills; exemplary phone etiquette
• Must be able to perform quality work with minimal supervision

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.