Advanced Portfolio Analyst
 Electronic Arts | |
paid time off
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 United States, Texas, Austin | |
 Feb 06, 2025 | |
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Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Advanced Portfolio Analyst We want you to join us. We're hiring an Advanced Portfolio Analyst within EA's Office of Customer Experience Organization. You're the questioning type and have a passion to analyze big data to understand user behavior, and experiences as they relate to the customer experience. You want to understand why things happen and you want to share insights with others to improve Operations. You are a business analyst and want to identify and measure improvements. You will report to the Senior Manager of Portfolio Analytics as an individual contributor. A day in the life of an Advanced Portfolio Analyst is: * Work across Fan Intelligence, Fan Growth and Game Development Studios providing consultation and analysis to understand customer loyalty programs and the impact they bring back to the business * Monitor various measurements, identify improvement opportunities, understand the WHY * Work with other teams and partners to identify trends and areas for improvement * Provide reporting and support inquiries for our partner teams and studios * Review impacts across multiple regions to understand player behavior differences and how those impact operational indicators * Prioritize your workload to handle curve balls, provide updates, and communicate with our company * Manage the story and actions performed by the business that impact metrics * Mentor other members within the Data and Analytics team So how does the Advanced Portfolio Analyst make great experiences for players? They:* Oversee metrics and focus areas for all supported teams, defining and delivering improvements to help support players * Identify the pain points, bottlenecks, and general blockers to deliver a signature player experience * Organize and participate in workshops to focus on opportunities identified including people, process, and technology components working across loyalty programs to create the right solutions * Understand how to measure influence and opportunities with return on investment models, causal analysis, propensity score matching, diff-in-diff, linear and logistic regression and other advanced statistical techniques * Bridge all supported teams and Insights to improve storytelling of performance, dashboard development, and communication regarding data quality * Build relationships with teams and avoid duplication of efforts * Provide either in-depth expertise or high-level summaries depending on the size and leadership-level of your audience If you're interested, you'll need these skills or experiences:* 8 or more years of experience in analytics, specific to Customer Experience and Loyalty Programs * A Master's degree in a relevant field * Mastery level of knowledge with SQL * Mastery level of knowledge with R or Python specific to analytics and advanced statistics * In depth knowledge of A/B testing and design experimentation * Working knowledge of project management framework and techniques * Dashboard development using Tableau, Looker or other reporting platforms * Understand how to extract and load data using API calls * Experience working with complicated workflows across multiple channels, tech tools, and resource groups * Gaming industry passion About Electronic Arts We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support a balanced life with paid time off and new parent leave, plus free games and so much more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. | |