Senior Business Analyst

100% Remote

The Business Analyst is an excellent opportunity for an experienced BA to support technology initiatives within a newly established Technology Project Management Office. Reporting directly to the Senior Director, Technology PMO and Program Delivery, this position will be responsible for supporting projects by gathering and documenting business requirements, analyzing business processes, and performing QA testing. The Business Analyst will collaborate closely with cross-functional teams, including Marketing and Communications, Philanthropy, and Programs to drive project success and foster a culture of accountability and excellence.

Key Responsibilities Include:

• Develop Business Requirements Documents (BRD) and Functional Specification Documents (FSD) based on interviews conducted with stakeholders.
• Convert business requirements into detailed user stories, which help the development team focus on users' needs and the value the functionality delivers to them.
• Develop detailed business process documentation to support successful and efficient project execution, using visualization tools as needed.
• Coordinate user acceptance testing and project acceptance, and coordinate project hand-offs from implementation to operational teams.
• Develop and execute comprehensive test scripts to conduct quality assurance (QA) testing, ensuring software functionality meets design specifications and user requirements.
• Work with Technology team members to refine tasks in the backlog, ensuring that upcoming tasks are well-defined.
• Lead and manage engaging working sessions to facilitate collaboration, drive project progress, and effectively achieve strategic objectives and milestones.
• Assist Senior Project Managers in developing project plans for a portfolio of multiple complex projects running concurrently, requiring continual coordination of cross-divisional project teams.
• Identify and mitigate project risks and dependencies, proactively addressing challenges to keep projects on track.
• Serve as a primary point of contact for project stakeholders, ensuring strong relationships and clear communication throughout the project management lifecycle.
• In collaboration with the PMO team, develop and implement continuous improvement initiatives to optimize project management processes, tools, and methodologies.
• Participate in post-project reviews to assess lessons learned and identify areas for improvement, leveraging insights to enhance future project outcomes.
• Maintain project governance standards, policies, and procedures that adhere to established best practices and industry standards.

• Bachelor's Degree and 5+ years of experience supporting technology projects involving large teams in matrixed environments.
• 5+ years of hands-on experience with constituent relationship management (CRM) systems, demonstrating a strong proficiency in utilizing CRM software to manage and analyze data within a nonprofit fundraising setting. Familiarity with Blackbaud CRM strongly preferred.
• Demonstrated proficiency in Excel, with the ability to perform complex data analysis.
• Analytical thinker and problem solver able to navigate a high degree of ambiguity and flux. Able to assess complex situations and identify viable solutions that create successful outcomes.
• Outstanding communication and relationship-building skills.

• Experience creating BRDs and FSDs.
• Experience using Jira or other tools to track and manage technical workstreams.
• Experience creating and managing PowerBI reports to provide actionable insights to support business decisions.
• Knowledge of both Agile and traditional project management principles.
• Demonstrated proficiency in visualization tools such as Miro and Mural.

Equal Opportunity Employer, including disability and protected veteran status