IT Support Technician

Probo Medical
United States, Florida, Tampa
5735 Benjamin Center Drive (Show on map)
Feb 07, 2025
Apply Description Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations that span across the US, Canada, the UK and parts of Europe, we've made it our mission to increase access to healthcare services for patients worldwide. We believe that starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, by empowering our teams to solve problems together and creating long-lasting relationships with our customers. If you have a passion for healthcare and share our common goal to help increase patient access to affordable, high-quality products and services, we encourage you to apply! We are seeking a skilled and dedicated IT Support Technician to join our team. This individual will be responsible for managing hardware inventory, setting up and maintaining IT equipment, and providing technical support to staff. The ideal candidate will have a strong understanding of IT systems and a passion for troubleshooting and supporting users in a fast-paced environment.ESSENTIAL DUTIES AND RESPONSIBILITIESHardware Inventory & Setup:Manage and maintain the company's hardware inventory, ensuring all equipment is accounted for and properly tracked.Perform setup and installation of new hardware (computers, printers, phones, etc.) and software for employees.Ensure all IT equipment is running optimally and troubleshoot hardware issues as needed.Assist in the decommissioning and disposal of old hardware in accordance with company policies.Technical Support:Provide first-line technical support to staff for hardware, software, and network issues.Troubleshoot and resolve issues related to laptops, operating systems, software applications, and peripherals.Respond to helpdesk tickets and ensure timely resolution of issues.Assist in user account creation, permissions management, and other administrative IT tasks.Collaborate with the Director of IT to identify recurring issues and recommend improvements to processes or equipment.Documentation and Reporting:Maintain accurate records of hardware inventory, software licenses, and IT support tickets.Document troubleshooting steps and solutions for future reference and team knowledge sharing.Primary job responsibilities are those which an employee must be able to perform with or without accommodation. The list of requirements, duties and responsibilities is not exhaustive but is the most accurate list for the current job. Probo Medical reserves the right to revise the job description as well as require that other duties be performed as needed. Requirements QUALIFICATIONS Required Education and Experience: Proven experience in IT support or a related role.Solid understanding of IT systems, hardware, software, and networking.Experience with hardware installation, configuration, and troubleshooting.Familiarity with operating systems (Windows, macOS, etc.) and common business applications (Office 365, etc.).Strong problem-solving skills and attention to detail.Ability to work independently and manage multiple tasks simultaneously.Excellent communication skills and ability to assist non-technical staff.Preferred Education and Experience: A+ Certification or similar IT certifications are a plus.TRAVEL REQUIREMENTS Occasional travel to different company locations may be required.On-call support may be necessary during peak times or for emergency situations. WORK ENVIRONMENT The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The physical and mental requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.