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The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: Asa VIP Services Assistant Manager, you are an essential part of guest experience. Your commitment to ensuring efficient daily operations, and dedication to promptly resolve guest concerns, fosters a welcoming atmosphere for guests that lays the foundation for unforgettable memories that guests can carry with them well past their stay with us. THE DAY-TO-DAY:
Foster a collaborative team environment, ensuring superior guest experience Oversee the obtainment of top talent, training, and succession planning processes that promote organizational commitment to diversity Supervise VIP Representatives work performance and apply progressive discipline when appropriate Ensure department standards for correct charging, postings, collecting payments, handling cash and credit transactions, and balancing of all cash and cash equivalent transactions Respond to guest service interactions in a professional and timely manner, achieving positive resolutions Process payroll for VIP staff, monitor attendance reports, and conduct supply orders as needed
THE IDEAL CANDIDATE:
Must be a minimum of 21 years of age Currently holds a High School Diploma, GED or equivalent educational experience Has prior leadership experience in VIP Services, Front Desk, or Concierge within a hotel or resort setting Strong familiarity with Collective Bargaining Agreements (CBA) and their application in the workplace Has a strong administrative background and is highly skilled at adapting to various hotel software systems
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free parking on and off-shift Health & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14516 Are you ready to JOIN THE SHOW? Apply today!
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MGM Resorts International
Feb 08, 2025