Business Information/Systems Specialist - Behavioral Health Clinic

In conjunction with the Behavioral Health Director, oversees CCBHC operations processes and ensures coordination of efforts between departments and providers to promote equitable and effective outcomes.

Monitors billing processes and revenue including working with both clients and managed care organizations to ensure payment for services are received.

Creates and runs database reports and queries to obtain data for CCBHC as well as key performance measures and indicators in coordination with Behavioral Health initiatives.

Understands application development, database design, and data-modeling concepts and proposes changes to improve work efficiencies, automation, and reporting. Uses SQL queries to create and run database reports or run ad hoc SQL scripts, requiring a strong understanding of Microsoft Excel and Access.

Reviews DHS, SAMHSA, and CCBHC guidelines and ensures compliance to such standards.

Conducts research and analysis related to performance management, process improvement, and strategic planning.

Acts as technical liaison when work requires coordination of efforts between departments and work units.

Defines, designs, and implements business process improvements through the use of software system enhancements, integration, and delivery of internal and external web-based applications and services. Understands software system gaps and opportunities in Current State Definitions (CSDs) and leads process improvement efforts (change) with the support of the business leads.

Assists in obtaining the collection of performance data to include department reports, state reports, and federal reports.

Assists in the planning and development of outcome-based measures for programs and services and facilitates discussion with staff to establish appropriate measure and data sources.

Works closely with business units and devises ways to maximize existing software functionality and usability.

Conducts research and analysis related to performance management, measurement, process improvement, customer engagement, and strategic budgeting.

Prepares presentations as needed by the department director.

Provides training and guidance to departments and units regarding department and performance measurement, including, assisting in the capture of appropriate data and the use of measures.

Facilitates regular user group meetings with internal and external staff to identify current issues or opportunities in software systems.

Assists leaders in the development of, edits, and maintains operating procedures and standards manuals as requested.

Creates and implements test plans or scripts and cases for projects; conducts appropriate and necessary testing of software (both new and updated versions).

Understands software release notes and plays a key role for a successful implementation by coordinating with business units, IT, and vendors including testing of new software and software updates.

Conducts and leads meetings as needed to inform, obtain approval, and implement new functions, processes, and efficiencies with leaders in the organization.

Understands employees of different disciplines with varying degrees of technical experience, helps with issue resolution and training users for successful adoption of changes to existing systems as well as new systems.

Must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with other employees, supervisors, customers, vendors, and any other person or organization with whom interaction is required to accomplish work and employer goals.

Performs other related duties as required or assigned.?