Outreach Specialist | Manchester, NH

ACRT, Inc.
life insurance, vision insurance, paid time off, paid holidays, 401(k), retirement plan, company vehicle
United States, New Hampshire, Manchester
Feb 10, 2025
ACRT, Inc. About The Team At ACRT, we put safety first. Beyond that, our culture always has been, and always will be, about one thing: people. It's about our employees, our customers, and the communities our customers serve. We empower the best people to help sustain our world. We're the only independent national vegetation management consulting firm - giving us the freedom to put our clients first. We're always looking for driven individuals with good customer service skills who love the outdoors and appreciate the support and independence we provide. We offer qualified training opportunities in areas where they are needed to help our customers reach their fullest potential, preparing them for what their work throws at them. About the Role The Outreach Specialist reports to the Operations Manager at ACRT Inc. This position plays a critical role in supporting Transmission Vegetation Management (TVM) efforts by proactively engaging with key stakeholders, including town officials, conservation commissions, and property owners. This field-based position requires direct interaction with property owners to communicate the scope, purpose, and impact of TVM work, ensuring transparency and addressing concerns efficiently. Responsibilities include conducting on-site outreach, managing inquiries, documenting interactions, and coordinating with internal teams to facilitate smooth project execution. The ideal candidate will have strong interpersonal skills, knowledge of tree identification and vegetation management, and the ability to navigate sensitive stakeholder discussions with professionalism and efficiency. What You'll Do As directed by Eversource TVM: Support notification of Town officials Support notification of Conservation Commission and Inland Wetlands Support performing proactive property owner outreach in support of TVM work: In person at property or other designated location By approved door hanger and brochure at property Via phone, email, or text Respond to property owner inquiries in a timely manner (max 2 business days) Participate in project reviews with TVM, Field Oversight and Tree Contractor to understand scope of work and approved access points Proceed down ROW in linear manner to evaluate the extent of the work to be performed on each property based on Eversource TVM specifications Inform property owners of, and respond to, inquiries regarding: Purpose of the TVM work and facilities involved Scope of the TVM work - what work will be performed and where Obtain consent for any work (e.g., hazard trees) and/or unapproved ROW access outside of easement Work methods and equipment that may be used Timely clean-up of work including log or chip retention Potential timeframe of work to commence Discuss and evaluate mitigation requests following Eversource guidelines including, but not limited to stump grinding, seeding, planting Other activities, as directed, based upon ROW Coordination process and participation Create, maintain, and ensure fulfillment of the Non-Regulatory Commitment Matrix to be discussed at Project Meetings and at meetings with all field contractors Follow TVM protocols to document and report all interactions, discussions, requests and complaints with property owners or other stakeholders Provide timely feedback from property owners to TVM and other team members so the team is aware of the property owner's concerns and sensitivities thereby mitigating potential escalation of issues Participate in periodic program and project meetings, as well as ROW work coordination meetings as needed About You Must haves: Education: Associate's or Bachelor's degree in Forestry or a related field; or 3-5+ years of Utility Vegetation Management experience in lieu of a degree. Experience: 0-2 years of Utility Vegetation Management experience or a similar field. Nice to haves: Education: Associate's or Bachelor's degree in Forestry or a related field; or 3-5+ years of Utility Vegetation Management experience in lieu of a degree. Experience: 1-3 years of Transmission Vegetation Management experience and community outreach. Your Skills: Technical Knowledge: Understanding of tree identification and physiology Familiarity with transmission system operations and vegetation management objectives Knowledge of Eversource TVM specifications, tree work methods, and equipment Awareness of TVM outreach protocols and key messaging Professionalism & Communication: Strong interpersonal and customer-focused communication skills Ability to effectively convey information both verbally and in writing Professional demeanor with a neat and presentable appearance Organizational & Teamwork Skills: Highly organized with strong attention to detail Ability to maintain open communication and collaborate effectively with TVM teams, field oversight, project closeout staff, and tree contractors This role would not be a good fit if: You do not enjoy working independently You do not enjoy working outdoors Are not comfortable driving a pickup truck or 4x4 off-road vehicle Drug/Alcohol Testing: Drug/alcohol testing is required Benefits Health and Safety Group health plans including medical/prescription, dental, vision and a variety of other coverage options Company paid group life insurance, accidental death & dismemberment insurance, short- and long-term disability Flexible Spending Accounts or an option for a Health Savings Account with company match Company paid Employee Assistance Program (EAP) for all employees and eligible family members Retirement Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost Roth or Traditional 401(k) Retirement plan with company match Time Off Paid Vacation Paid Holidays including the day after Thanksgiving and Christmas Eve Veterans Day paid time off for our veterans Perks Company vehicle and gas card Where We Work Employees will take their company provided vehicle to where they need to report for the day. They will generally not need to report to an office. SalaryRange Disclaimer The basesalaryrange represents the low and high end of the ACRT salaryrange for this position. Actual salaries will vary depending on factors including but not limited tocustomer contact terms,location,experience, and performance. Other rewards may include Paid Time Off, 401(k) retirement savings plan with company match, ESOP contributions, medical, dental, and vision insurance, and other region-specific benefits as eligible. SalaryRangeTransparency For applicants residing inNew Hampshire, thesalaryrange for this role is from $25 minto $27 max. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@acrtinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)