Guest Services Representative - T-Mobile Arena

MGM Resorts International
$13.75 / hr
United States, Nevada, Las Vegas
Feb 11, 2025
The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: The Guest Services Representative delivers professional, polished, and proactive guest service across all public and premium areas of T-Mobile Arena. By understanding each guest's unique story and needs, you will take ownership of their experience, creating unforgettable WOW moments that leave a lasting impression long after their visit. THE STARTING RATE: $13.75/hour THE DAY-TO-DAY: Greets guests with a smile as they enter T-Mobile Arena. Maintains a pleasant, friendly, and professional demeanor with clients, guests, team members, and partners at all times. Responsible for protecting the integrity of the arena by ensuring all guests have proper tickets or credentials. Provides accurate directions to the various club, concourse, suite, special hospitality locations, and all premium areas of the building. Maintains a positive working relationship with all building partners to ensure the needs of our guests are met. Partners with Security to ensure that all suites are empty of guests and lost items at the conclusion of every event. Responsible for safely transporting guests who request wheelchair escort services from one location to another and properly using escort tracking sheets, wheelchair logs, and safety waivers. Operates elevators in a safe manner and ensure that only guests with proper tickets are allowed access to particular levels. THE IDEAL CANDIDATE: At least one (1) year of previous customer/guest service experience. Availability to work varied shifts, to include weekends and holidays. THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Professional and personal development through programs and networking opportunities. Free parking on/off shift at our many Las Vegas Strip properties. VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16054-4 Are you ready to JOIN THE SHOW? Apply today!