Computer Systems Tech I

We are looking for an Information Systems Technician to provide technical support and solutions to all users in our Roanoke facility. The ideal candidate has strong PC and basic networking skills, demonstrable experience with Microsoft, and isn't afraid to get out on the plant floor assisting with technology needs as they arise.

Grow your career in this role as you help grow a new operation at Marvin! Belong to a family-owned and -led company that cares about your well-being at work and beyond. Apply today and join a Top 20 Employer on Forbes Magazine exclusive list of best companies to work for in 2024.

Participate as a member of the Helpdesk to log and resolve calls for support of Information Systems users by troubleshooting, repairing, and performing preventive maintenance on network equipment, servers, computers, printers, scanners and other peripherals.

• Assist in the support and administration of Network and Systems Management including network cabling (install, terminate, and problem resolution), telephone/voicemail systems, video conferencing, and multi-media audio visual equipment.

• Research, analyze and test Information Systems solutions, creating efficiency/cost reduction and assist with training end-users.

• Maintain and develop documentation and procedures, sharing knowledge and effectively communicating with team members and management.

• Experience with VMware and Active Directory preferred

• Solid understanding of Microsoft desktop operating systems and Microsoft Office applications is required

• Proven knowledge of networking principles and security protocols required

• Associate's degree in computer/network support

• 3-5 years of experience in an Information Systems role

• Training/certification in scissor and boom lift operations is required (ability to access network connections for installation, troubleshooting and repair)

See Yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we've been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin's quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing - recognizing everyone's contribution to Marvin's success
• Giving at Marvin - participate in organized volunteer opportunities
• Brighter Days Fund - financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.