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The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Front Desk Agent at The Cosmopolitan, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us. THE STARTING RATE: $18.90 per hour
THE DAY-TO-DAY:
Greet guests warmly and welcome them to the property and the MGM Resorts family, delivering exceptional service by anticipating needs and addressing any concerns. Ensure a smooth and professional guest experience by managing early and late arrivals, walk-ins, and the check-in/check-out process efficiently. Enhance guest stays by offering upgraded accommodations when available. Collaborate with Housekeeping and other departments to fulfill guest expectations and accommodate special requests. Accurately process charges, credits, and payments while handling cash and credit transactions responsibly, following property cash-handling procedures. Maintain security, privacy, and confidentiality by controlling and issuing keys, ensuring a seamless and worry-free experience for guests.
THE IDEAL CANDIDATE:
High School diploma, GED or equivalent educational experience Ability to work varied shifts, including weekends and holidays Six (6) months experience in guest services focused role Six (6) months face-to-face guest service experience Proficient computer skills Knowledge of Learning Management Systems (LMS) platform Cash-handling experience
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally. Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room. Free parking on and off-shift. Health & Income Protection benefits (for eligible employees). Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
FULL JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14611 Are you ready to JOIN THE SHOW? Apply today!
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MGM Resorts International
$18.90 / hr
Feb 13, 2025