Field Service Engineer

Job Duties:

• Analyze and identify the root cause of problems with complex mechanical, electrical, and software systems that were installed on substrate transfer equipment manufactured by RORZE;
• Perform repairs on equipment, such as installing software programs, teaching, diagnosing problems and repair of programmable controllers, end of arm tools, part aligners and wafer mapping stations;
• Identify required parts and assist the Materials group to timely procure them to meet customer service needs;
• Estimate cost of repairs and send to Sales for quotes;
• Organize and provide training classes for internal technicians and external customers;
• Investigate, repair, final test and create service report to support RMA (return merchandise authorization) and field service issue closure according to company guidelines;
• Provide valuable insights to manufacturing team of wafer transfer systems in order to improve product quality and performance.

Approximately 10% for US domestic travel and approximately 5% for international travel required. Foreign language is not required.

Education/Experience Requirement: Bachelor’s degree or foreign equivalent in mechanical engineering, electrical engineering, computer engineering or a closely related field. Experience is not required.

Rate of Pay (Salary): Competitive Salary

If interested, please apply via email at hr@rorzeautomation.com