Set-Up Supervisor

Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, on-time closings, employee retention, and happiness. We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. We have successfully navigated our company through many industry cycles and changes in regulations.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:
The Set-Up Supervisor is responsible for logging/review of queue assignments daily, balance load assignments as needed due to outages, and/or assisting team members who need assistance. The Set-Up supervisor must have a good understanding of team members' capabilities and capacity to provide leadership with a recommendation on team alignment.

What you'll do:

• Log/review of queue assignments daily, balance load assignments as needed due to outages, and/or assist team members who need assistance. The Lead must have a good understanding of team members' capabilities and capacity to provide leadership with a recommendation on team alignment.
• Assign priorities, establish, and communicate deadlines, and track problems while ensuring capacity within the Transaction Coordinator Team.
• Ensure data integrity and accurate tracking via the use of the management reports in fusion.
• Responsible for completing and delivering the TC monthly scorecard and 1:1 meeting.
• Comply and conform to all applicable laws and regulations related to mortgage lending while communicating to the team as needed.
• The Supervisor should remain current on industry and technology changes, as well as carry a pipeline to include one to two set-ups per day.
• In conjunction with the Regional Risk Manager and Regional Operations Manager, generate and implement file flow improvements to enhance the loan officer, borrower, referral partner, and team experience.
• Prepares disclosures and brokered disclosures.
• Assist manager in completing the Daily Closing Assignment List as well as learning the closing process.
• Assist with regional support helpdesk.
• Salesforce reporting.
• Assist the regional leadership team with coding files in the Loan Origination System (LOS) a rush in underwriting.
• With the Regional Team, participate in meetings at the operational and project level.
• Work collaboratively with the Regional Management team on special projects.

What you'll need to be successful:

Success in this job relies on your time management skills, organization, and positive attitude. In addition, you'll need the following qualifications:

• High School diploma, GED, or equivalent work experience
• Minimum of 1-2 years of experience in the mortgage industry, processing or related work
• 1+ years of Lead/Supervisory experience preferred
• Willingness to learn and take direction from senior processing members
• Must have high level of integrity and professionalism
• Excellent communications (oral and verbal) and organizational skills
• Exceptional customer service skills
• Must be detail-oriented
• Familiar with LoanSoft with strong data input skills
• Minimum 2 years of experience using Microsoft Office Suite (e.g., Outlook, Word, Excel)

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

What to do next: If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're part of our Cornerstone family, we'll continue to invest in you as a valuable asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone.