401k/S125 Service Partner/Customer Service

Aleron
401(k)
United States, Florida, West Palm Beach
Feb 14, 2025
Description Are you a 401k/S125 Service Partner who is looking to join one of the top companies within the Business Process Outsourcing Industry? Are you looking to further your career and grow? Do you have experience in 401k Administration? If you answered yes to those three questions, then apply today! Acara Solutions is seeking highly qualified candidates to work Onsite with our client in West Palm Beach, FL. Interested? Here's what you'd do: Acts as the initial point of contact for inbound participant requests and questions regarding HRS products. Maintains a high level of product and system knowledge to provide support to internal and external partners. Fields daily calls from HRS participants with questions regarding HRS products to provide a quality service experience. Logs and documents participant conversations/issues in an effort to minimize repeat callers and provide optimal service. Provides real-time technical support for the participant using the automated phone system and employee website to ensure efficient interactions. May conference participants into systems to help them navigate through various menu options. Uses multiple computer software packages, including HRIS, Salesforce, Sungard, and ORS, to answer specific participant questions and requests. Prioritizes caller and management issues to resolve critical or time-sensitive issues before less urgent issues and to ensure they are resolved in a timely manner. Follows up on unresolved calls to ensure issue completion, the accuracy of the resolution, and compliance with resolution time frame expectations established by Operations partners. Here's what you'll get: Pay rate: $15.01-$20.00/hr Hours: 40 hours/week Length: Temp (4 Months) Sound like a good fit? APPLY TODAY About Acara Solutions Acara is a premier provider of recruiting and workforce solutions, and we help companies compete for talent. With a legacy of needs in various industries worldwide, we partner with clients, listen to them, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Job Requirements Required Skills / Qualifications: High School Diploma or GED Minimum 2 years of experience in 401k Administration Minimum 2 years of experience in Customer Service Minimum 2 years of experience with Microsoft Applications Preferred Skills / Qualifications: Client Space PrismHR. Additional Information: Upon offer of employment, the individual will be subject to a background check and a drug screen. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply