Park Services Supervisor

The Cincinnati Zoo & Botanical Garden is known for many things - our conservation efforts, our green initiatives, our friendly staff... but did you know that we have a strong set of core values that make us the best team around? We're more than coworkers... we're family. By Building Collaborative Relationships, displaying Positivity & Energy, having Pride, Passion & a Sense of Ownership, supporting Accountability, Mutual Trust & Respect, and embracing Progressive Thinking, we have built a team of dedicated staff that focuses on our visitors, community & future. We look forward to having you join the team!

• Ensures team members understand our INSPIRED visitor experience philosophy and standards of excellence and are motivated to deliver on our promise. Seeks opportunities to create INSPIRED visitor experiences.
• Participates in running day-to-day operation of Park Services team, ensuring safety, scheduling, training, and performance standards are upheld.
• Supervises, assigns, and reviews tasks, to align with needs and requests of management and the Zoo.
• Trains, evaluates, and motivates staff. Coaches and corrects staff behavior, maintaining professional connections and relationships to best lead the team.
• Develops and implements SOPs and cleaning best practices.
• Utilizes various equipment for operations, such as trash carts, power washer, leaf blower, etc.
• Identifies potential issues and brings them to management attention, including risk assessments and personnel matters. Looks for more efficient ways of operating.
• Participates in Shift Meetings/Roll Call and routinely checks in with staff in their work zones.
• Maintains cleanliness of walkways, restrooms, trash cans, BTS locations, parking lots and perimeter both by directing a team and individual effort.
• Communicates effectively to move projects forward. Updates relevant platforms daily (i.e. Communication Log, Event Calendar Checklists, Stock Requests).
• Supports management with other duties as assigned.

• High school diploma or equivalent
• 1-3 years of team leadership or supervisory experience preferred
• Experience in housekeeping or attractions industry a plus.
• Previous experience with staff and project management is highly desired.

• Demonstrated understanding and acceptance of the Core Values and Behaviors of the Cincinnati Zoo & Botanical Garden. Lives these on a day-to-day basis, "Modeling the Way" for others.
• Excellent attention to detail, project management and interpersonal and organizational skills and the ability to meet deadlines and shift priorities in a rapidly changing environment.
• Requires an individual who is highly professional, motivated, proactive, and helpful, who is able to gain cooperation through expertise, credibility, and building positive working relationships.
• Appropriate professional appearance, attitude, and personality to work effectively with Zoo staff members, guests and the public.
• Possess excellent ability to develop and sustain effective working relationships within an organization; superior interpersonal skills; ability to work with diverse personalities; tactful; mature; flexible.
• Be timely and reliable in attendance and performance.
• Have a demonstrated affinity for the Mission of the Cincinnati Zoo & Botanical Garden.