IT Project Administrator

Johns Hopkins University
United States, Maryland, Baltimore
Feb 19, 2025
IT@JH Enterprise Business Solutions (EBS) is seeking an IT Project Administrator who will be responsible for all phases of project management of implementing complex technology solutions that support the mission of the Johns Hopkins Institutions. Will participate in planning and tactical execution of technology initiatives; facilitate communications between departments within the Johns Hopkins Institutions as they relate to the use of technologies; coordinate the work of teams of IT and non-IT professionals. Specific Duties & Responsibilities Scope of work is at enterprise level with typical projects impacting the broader customer base of Johns Hopkins University and Johns Hopkins Medicine and its most mission critical systems. Projects will include complex, large-scale implementation of IT solutions. Projects often require interaction with various departments and teams both within and outside of the IT@JH department. Coordinate and work closely with Project Managers (PM), Relationship Managers (RM), Development Mangers (DM) and pods members in EBS with regards to project estimation, facilitating backlog grooming, scrums, Sprint Planning, Jira and Tempo administration and Maintenance, including progress tracking and reporting. Create and maintain Sprint schedule to monitor Project progress and status for various project stages. Assist in the identification and track a list of impediments and work through the resolutions of impediments. Assist EBS management with team and consultant on-boarding. Develop the scheduling of regular meetings and record\update decisions (e.g. assigned tasks and next steps). Prepare and provide Project related documentation to internal teams and key stakeholders. Retrieve necessary Project information (e.g. user/client requirements and relevant case studies). Assist with Project cost tracking and expenses. Assist with tracking developed metrics, dashboards and reporting on individual Project/Portfolio performance. Assist with the creation and build process maps and Process flows and suggest opportunities for automation. Build automations using MS Power Automate, MS Flows, Jira Automation etc. Jira / Tempo Administration and Maintenance. Other duties as assigned. Specific Devices, Software, Projects Uses various team software tools to plan, track and deliver EBS related efforts. These tools may change, and the staff member should be open to learning and developing expertise in each. Currently these include Jira, Tempo, Smartsheet, Excel, MS-Power tools, Zoom, MS-Teams, to name a few. Solid comprehension of Software Development Life cycle (SDLC), databases, web applications and networking environments, Business Intelligence and User Experience design (UX). Scale/size of Area, Project and/or System Supported The Johns Hopkins ERP system supports every position at all locations (world-wide) of the enterprise (60,000+) and is considered a highly complex environment. The current ERP system has more than 450 interfaces with other applications both internal & external and considered a highly complex implementation. This position will support in one capacity or another all aspect of projects associated with the support, maintenance and enhancements of these systems, both on-premise and in the Cloud. Projects will be extremely complex and varied in nature and also requires the ability to balance the demands of multiple projects. Projects will require business knowledge in IT domains such as HR/ Payroll, Supply Chain and Finance, etc. Special Knowledge, Skills & Abilities Comfortable working in a fast-paced and dynamic environment. Ability to take initiative, establish priorities, and work independently. Ability to adapt to changing priorities and timelines. Extraordinary ability to communicate with customers, colleagues, and executives. Solid presentation skills - Proficient in presenting to large groups of technical teams and non-technical teams in virtual and in person settings. Possesses a robust mindset for process improvement, complemented by adept documentation skills to capture and maintain process documentation. Negotiation skills to support compromise and alternative solutions in pursuit of customer satisfaction. Proficient in collaborating with remote/distributed teams across diverse geographical locations, frequently dealing with varying time zones. Preferred Experience working with business analysts, User Experience (UX) and Software Development teams. Open to learning latest project management tools as required. Technical Qualifications or Specialized Certifications Project Management Methodologies Proficiency of project management methodologies (e.g., SAFe, Agile, Scrum, Waterfall) and their application within IT application development setting. Proficiency with facilitating meetings - Backlog grooming, daily scrums, sprint planning and retrospective. Previous experience implementing process improvement initiatives would be preferred. Project Management Tools Proficiency in following project management and service management tools - Jira, Smartsheet, ServiceNow, Confluence, Excel. Proficiency in Smartsheet which involves conducting the analysis, design, development, evaluation, testing and implementation of complete Smartsheet solutions for Portfolio, Program & Project Tracking and Resource Management, as well as Process Improvement Management. Advanced knowledge of Atlassian Jira - configuration, creation of Kanban and Scrum boards based on the needs of different teams, maintaining sprints. Time Management using Tempo Planner; Ability to train and support teams on Jira usage and best practices. Project Reporting Advanced knowledge of Project data analysis consisting of large datasets by using Excel & Smartsheet. Expertise with design and creation of dynamic project reports and dashboards within Smartsheet, Jira and Excel. Advanced knowledge of Microsoft Excel - highly-proficient in Functions, Formulas, data Analysis tools on Excel - Power Query, Pivot tables, and creation of dynamic dashboards. Minimum Qualifications Bachelor's Degree. Four years related experience, at least 2 years' prior Project Management experience with complex / enterprise scale technology Implementations. Additional education may substitute for required experience and additional experience may substitute for required education, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Project Management Professional (PMP) or other equivalent certifications desirable. Following experience will be a plus: Complex software development projects such as of ERP system implementations, system upgrades, database migrations, web/mobile applications development. Classified Title: IT Project Administrator Role/Level/Range: ATP/04/PD Starting Salary Range: $62,900 - $110,100 Annually (Commensurate w/exp.) Employee group: Full Time Schedule: Monday to Friday 8:30-5:00 FLSA Status:Exempt Location:Remote Department name: IT@JH Enterprise Business Solutions Personnel area: University Administration Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. EEOis the Law https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/. Vaccine Requirements Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine.The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.