Customer Service Representative (CSR) - Full Time

At Think Bank, we're on a mission to help our customers build a better financial life. As a Customer Service Representative (CSR) you will work alongside uniquely approachable colleagues, in a welcoming environment that's rooted in a razor-sharp focus on customers and a passion for teamwork.

As a CSR you will work in a fast-paced environment handling incoming customer calls. You will greet customers over the phone and actively engage in conversation with them to understand their banking needs and recommend appropriate products and services.

You will work closely with other Think departments to resolve customer concerns ensuring a seamless and positive customer experience. You will stay up to date on technical knowledge and skills to continue to advance the changing delivery channels of the customer experience such as Think Online, online Conversations, Mobile Wallets, Mobile Deposits and more.

Additional responsibilities and duties of a CSR include:

• Efficiently utilize multiple Think systems to assist customers and resolve issues
• Follow up with customers to ensure their needs have been met and they have a positive experience
• Ensure the safety and soundness of the customer and Think Bank by following procedures and policies such as customer verification and other security measures
• Maintain a working knowledge of all Think consumer banking deposit, electronic banking,and debit/credit card products and services, and provide guidance to customers as needed

Education and Experience requirements:

• High school diploma or GED equivalent required
• Bachelor's degree preferred
• 1 year experience in banking and six months experience in customer service

Schedule:This is a full-time position working 40 hours/week.The hours for this role will range from 8:00 AM - 6:00 PM Monday through Friday, and some Saturdays from 8:45 AM - 12:45 PM.

Compensation:$26.02/hour

Benefits:The position is eligible for a full benefits package including:

• Health insurance with HSA contribution
• Dental insurance
• Vision insurance
• Up to 23 days of PTO annually
• Seven paid holidays
• Four weeks of paid family leave
• Up to 7.5% 401(k) employer match
• Tuition reimbursement
• Clothing allowance

Think's open culture empowers employees to provide the best financial care to customers every single day. Our professional compensation plan is passionate about quality of business outcomes and helping customers achieve peace of mind. We are not focused on quantity, as compensation is not directly related to the number of accounts opened or volume produced.

Think Bank is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.