Program Manager - Change Management

Position Title: Program Manager - Change Management

Position Summary:

The primary responsibility of the Program Manager - Change Management is to develop and implement change management strategies and plans that maximize employee adoption and usage of required changes. These responsibilities also include plans and efforts to anticipate and minimize resistant behaviors from employees and stakeholders who are impacted by the changes.

The Program Manager's goal is to drive faster adoption, higher ultimate utilization of changes, and proficiency with the changes that impact employees who must use the changes in their daily work. These improvements increase benefit realization, value creation, ROI, and the achievement of results and outcomes.

Essential Duties and Responsibilities:

Apply a structured methodology to lead change management activities; leverage durable best practices, processes, and tools to support change adoption within a given project or initiative. Support communication efforts; enable the design, development, delivery, and management of key communications. Assess the change impact; conduct impact analyses, assess change readiness, and identify stakeholders. Support training efforts; provide input, document requirements, and support the design and delivery of training programs. Consult on change management assessments. Identify, analyze, and prepare risk mitigation tactics. Engage in cross-functional collaboration and partnerships. Identify and manage anticipated and persistent resistance. Create actionable deliverables to support the Change Management Plan: Sponsor and Leader Roadmap, Communications Plan, and Training Plan. Create actionable deliverables for any required "Extend" plans, such as the Resistance Management Plan. Coach and consult people managers and supervisors; support and engage senior leaders. Support organizational design and definition of roles and responsibilities. Coordinate efforts with other specialists. Integrate change management activities into the project plan. Evaluate and ensure user readiness. Track and report issues. Define and measure success metrics and monitor change progress. Support change management at the organizational level. Manage the change portfolio.

Minimum Qualifications: (Education, Licensure, Experience, Knowledge, Skills, and Abilities)

Education:

• Bachelor's degree or equivalent, relevant proven experience

Licensure:

Experience:

• Five to seven years of relevant experience

Knowledge, Skills, and Abilities:

• A solid understanding of how people experience change and the change process
• Experience with and knowledge of change management principles, methodologies, and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward-looking with a holistic approach
• Organized with a natural inclination for planning strategy and tactics
• Problem-solving and root-cause identification skills
• Able to work effectively at all levels of an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools, and phases of the project lifecycle
• Experience with large-scale organizational change efforts
• Change management certification or designation required

Physical Demands and Work Environment:

(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Our company offers a dynamic hybrid work arrangement, which requires three days of on-site work, in the Sugar Land, TX office.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin, or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.