UX Researcher

Bravo Communications Services LLC is leading the Identity Credential Access Management Next Gen Single Sign On (ICAM NG SSO) program for the Department of Veterans Affairs. This program aims to modernize the VA's Single Sign-On (SSO) technology to enhance security, user experience, and operational efficiency.

Here on the By Light User-Centered Design (UCD) team, we believe that great ideas are driven by your passion, your experiences, your ethics, and your ability to be the note of levity in the face of adversity. You will be welcomed onto a small team with big ideas and work alongside (well...from your home office) deep thinkers and great dreamers. Our team is fun, full of life, tight knit, witty, and collaborative. Though we primarily communicate via gifs and memes, you will quickly discover that we sneeze at being typical and strive to overachieve. We are here to inspire each other, challenge ideas, and work together to find intuitive solutions to real problems.

Our common goal as a team is to work with the Department of Veteran Affairs (VA) to help empower Veterans. We ask you to bring your open-minded attitude and collaborative spirit, and in return, you will be part of a team where your unique perspectives are celebrated, and your desire to help is fulfilled.

We are looking for a problem solver to help us create the best user experience for our Veterans. While this role does include UI work, it is first a UX role and our ideal candidate will understand that.

Plan, write, and conduct usability testing with Veterans including those who use assistive technology.
• Synthesize and analyze qualitative and quantitative data and write reports on findings without the aid of analysis software.
• Create decks for, and present findings to, various stakeholder audiences.
• Conduct desk research on future features.
• Work efficiently and effectively within time constraints while maintaining fidelity to research principles and internal quality standards.
• Become an expert in multiple products.
• Advocate for Veteran needs among various stakeholders and evangelize UX research.
• Participate as a contributor to an interdisciplinary team thatincludes creative and market leads, project management, and software developers.
• Produce user requirements specifications, flowcharts, and design specifications for prototypes.

• Passion for serving Veterans.
• 3+ years experience required.
• Understanding of human-centered design approaches, methods, principles and skills.
• Extensive experience in the planning and execution of usability testing studies.
• Command of visual and communication design principles.
• Advanced understanding of design systems, information architecture, design patterns and interaction design.
• Understanding of designing with accessibility standards.
• Proficiency with design and presentation applications (i. e. Adobe Photoshop, Illustrator, XD, Figma, Paper, PowerPoint, InVision).
• Excellent written and verbal communication and the ability to present work to large groups.
• Able to function independently and in a team environment, with excellent collaboration skills.
• On-line portfolio demonstrating proficiency in conducting UX research.

• Proficiency with Microsoft Excel.

• Experience with visual work platforms such as Mural or Miro.

• Experience working in an Agile delivery environment with Agile frameworks and methodologies

• such as Scaled Agile Framework (SAFe), Scrum, and Kanban.

• Experience with Jira management tools.

• Ability to obtain and maintain a Public Trust

• Candidates should be prepared for a research version of a whiteboard challenge during the second interview phase to demonstrate their problem-solving and technical skills in a live setting.

• Travel to a local VA facility will be required for onboarding, obtaining VA-issued equipment, resolving IT-related issues, or renewing VA credentials. This ensures secure access to systems and compliance with VA operational requirements.