Welcome Desk Associate

Recruiting Opportunity Closes: 02.24.2025

Hourly Wage: $16.20

Hours Per Week: 29

Status: Non-Exempt / Part Time

Number of Positions: 1

Department: Guest Services

Position Title: Welcome Desk Associate

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Application Instructions:

Complete the online job application.

To apply online go to: Welcome Desk Associate

To apply in person go to 1865 Bill Frey Dr., Salem, OR 97305. Complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Austin Alters at austin.alters@usw.salvationarmy.org or call 503-798-4789. Mr. Alters is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American's with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan.

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Scope of Position:

The Welcome Desk Associate is responsible for providing exceptional customer service experiences to guests and members. Responsibilities include selling and/or verifying memberships through POS system, providing information about the Salem Kroc Center, answering questions about programs and camps, and providing information for other related inquiries.

Knowledge, Skills, and Abilities Required:

Professional: The ability to work in a distinctively Christian environment. The ability to interact with co-workers and the public in a positive, professional manner in conformity with The Salvation Army Mission Statement. The ability to work with people of diverse backgrounds and circumstances. Demonstrate the ability to relate positively and energetically with staff, clients, members, and customers. Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members, and staff.

Skills & Abilities: Must have command of the English language and possess excellent verbal and written communication skills. Must be able to work independently and with minimal supervision. Must have the ability to work in a fast-paced and team-oriented environment while maintaining poise under pressure. Demonstrate the ability to empathize and communicate with low-income and vulnerable people. Possess excellent telephone skills and have proficient typing abilities.

Essential Duties and Responsibilities:

• Handle merchandise and concession sales.
• Promote/sell programs and special events, making insightful recommendations that reflect the needs/interests of members.
• Receive and handle incoming telephone calls, visitors, and emails in a friendly and businesslike manner; direct calls/inquiries to appropriate program/staff in a timely manner.
• Maintain progressive knowledge of all programs, facilities, and special events.
• Observe and identify customers, clients and members that may be recommended candidates for scholarship. Provide assistance for scholarship application process.
• Be responsible for maintaining the orderliness and cleanliness of the Point of Sale (POS) stations and kiosks. Keep sales area clean and neatly arranged at all times.
• Secure the POS area at the open and close of shift.
• Assist in maintaining cleanliness and neat appearance of public areas.
• Provide administrative support to include filing, data entry and mailing.
• Take ownership of member/facility issues by notifying the appropriate department, staff, manager to resolve issue, or by handling simple issues personally.
• Adhere to Kroc Center operations as well as all policy procedures as adopted by Administration.
• Observe all safety rules and regulations.
• Attend staff meetings as assigned.
• Provide referral information to meet individual and family needs.
• Perform other related job duties as assigned.

Physical Requirements:

• Must be well groomed and adhere to the required dress code.
• Must be able to perform tasks of a repetitive nature without diminishing performance.
• Must be able to walk, bend, stoop, squat, twist body, stand for short/long periods of time, kneel, push, pull, have sense of touch, reach, grasp with hands and fingers, lifting and carrying up to 40 pounds unassisted, climb stairs, close vision, distance vision, talk, hear, have-eye hand coordination, have manual dexterity, speak and read, and working in noisy areas, as these movements are a regular requirement of this position.
• Must be able to sit for long periods of time in front of a computer screen.

Working Conditions:

This position may have frequent phone and in person contact with people from diverse backgrounds who may be angry, hostile, confused or frustrated. This position will work with minimum supervision and that work involves a high volume of customers coming in and out. Must be available to work in the mornings, afternoon, evenings, weekends, and holidays.

This position has access to confidential and private information. It is essential that confidentiality and privacy be observed.

Miscellaneous:

The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result. When you are on your 15-minute break you must stay on the premises.

Education and Work Experience:

1. Education - High school diploma or GED equivalency
2. Work/Professional Experience - Previous cashier and/or customer service experience helpful. Computer software application experiences a plus.

License and Certifications: None

Supervisor: Membership Coordinator, Austin Alters