Adult Program Specialist P/T - ERC

JOB DESCRIPTION

POSITION: Adult Program Specialist - P/T ERC

REPORTS TO: Manager, Community Services

STATUS: Part-Time, Non-Exempt

JOB CLASSIFICATION: Specialist II

UNION ELIGIBLE: Yes

WORK ARRANGEMENT: Hybrid - 3 Days Onsite

LOCATION: Berkeley, CA

SALARY RANGE: $31.28 - $39.32

APPLICATION DEADLINE: Open Until Filled

About the LightHouse

Founded in San Francisco in 1902, the LightHouse's purpose is to promote the independence, equality and self-reliance of people who are blind or visually impaired. The LightHouse is currently in a period of growth, increasing our capacity to serve more low-vision and blind clients.

• Blindness Positivity: We take pride in our ability to navigate our lives as blind and low vision people.
• Disability Justice: We recognize the inherent worth of every person and commit to advancing equity and interdependency.
• Inclusion: We believe that everyone deserves the opportunity to belong and live to their full potential, encompassing their identities, backgrounds, and abilities.
• Excellence: We provide the highest-quality services and products, and we continuously learn, improve, and innovate.
• Empowerment: We encourage self-determination, independence, and autonomy.
• Compassion: We make efforts to understand one another, and we treat every person with dignity and respect.

The primary responsibility of this position relies on ambitious virtual, in-person and hybrid programming that will include developing, coordinating, and supervising innovative and interesting social, recreational, wellness, and educational programs and activities for blind and low-vision adults living in San Francisco and the greater Bay Area and beyond. This program is primarily funded through San Francisco's Department of Disability and Aging Services (DAS) and therefore has measurable goals and objectives to meet the City's funding requirements. To accomplish this goal the Adult Program Specialist will collaborate with instructors including volunteers, community partners, and/or other facilitators. Community Services Department is supported by Grant funding and that our services are now close to 90% covered through Grants. This position demonstrates comfortability with both virtual programming (i.e. Zoom) is creative, flexible, good-humored, positive identity with blindness, training in geriatric issues and in possession of strong interpersonal, leadership and communication skills to relate to a diverse array of people and have the ability to teach or lead classes and programs too. The LightHouse Adult Program Specialist will report to the Manager of Community Services and work with a variety of LightHouse staff, volunteers and other community constituents to develop LightHouse programming that will increase participation amongst blind and low-vision adults age 18+ and promote the equality and self-reliance of participants. The position requires regular work across a diverse schedule that includes evenings and weekends.

• Bachelor's degree in Human Resources, Business Administration, or a related field; 4+ years of Director level experience, or equivalent combination of education and experience.
• 6+ years of progressive HR leadership experience.
• Experience in organizational development, HR operations, and culture building.
• Demonstrated ability to manage HR operations in a multi-site and remote work environment.
• Proficiency in HRIS platforms (ADP WFN preferred), Microsoft Office 365, and video conferencing tools (Zoom, MS Teams).
• Strong interpersonal, communication, and facilitation skills, with the ability to write clearly and compellingly on policy and intra-office matters.
• Proven ability to navigate complex systems and identities within an organization.

• Ability to perform computer-intensive work, operate standard office equipment, and travel independently to LightHouse sites, as needed.
• HR certification (e.g., PHR, SPHR, SHRM CP) are a plus.)
• Experience with ADP WorkforceNow/Total Source; or other HRIS, a must.

• Develop and implement a full schedule of programs at the LightHouse campuses and in the community, ensuring a minimum of 12-15 programs per quarter, with at least 3 different types of offerings (workshops, seminars, outings, etc.).
• Plan and coordinate adult programs in partnership with Adult Program Manager, Community Services Director, and other internal and external partners (i.e. Communications, Hospitality, etc.) from conception to execution, ensuring each event is executed on time, within budget, and meets attendance targets, with an average attendance of at least 80% of registration capacity per event.
• Ensure at least 85% of scheduled programs are completed without cancellation, and participant satisfaction rates, measured through post-event surveys, reach an average of 85% or higher.
• Provide at least 51% (approximately 19 hours) of direct service to students each week. Direct service is defined as "instructional services provided either by group of individual instruction directly to the student."
• Reach and serve diverse communities by building strong, productive relationships with at least three LightHouse, community organizations, partners, or sponsors per quarter to support the Adult Program. Aim to initiate a minimum of 1-2 (based on time of year) collaborative activities per month with these partners (e.g., co-hosted events, joint workshops, or shared resources).
• Work as a team with LightHouse staff and volunteers on projects, ensuring that 90-100% of assignments are completed by the designated deadlines.
• Attend weekly team meetings to assess progress on collaborative efforts, resolve issues, and maintain alignment with program objectives.
• Ensure that volunteer participation and retention rates remain high, with a goal of retaining at least 80% of volunteers over the course of a year.
• Measure the success of program offerings through quarterly surveys or feedback forms for a satisfaction score of 90% or higher.
• Ensure accurate and timely entry of pertinent data into Salesforce (or other LH CRM), with a goal of 100% of student records submitted to Program Coordinator within 48 hours of program participation.
• Coordinate logistics and communications to ensure all events are promoted at least 4 weeks in advance, with all necessary resources (venue, materials, staff) secured at least 2 weeks before each event.
• Ensure compliance with grant guidelines, with a goal of 100% adherence to grant requirements.
• Conduct quarterly compliance checks with LightHouse staff and community partners to ensure all documentation and reports are submitted on time, and that grant-related activities meet funding agency standards.

Ability to perform other related duties as assigned, within the scope of this role.

• Provide at least 51% direct service to students each pay period
• Ensure accurate and timely entry of pertinent data into Salesforce (or other LH CRM), with a goal of 100% of student records submitted to Program Coordinator within 48 hours of program participation
• Develop and implement a full schedule of programs at the LightHouse campuses and in the community, ensuring a minimum of 15 programs per quarter, with at least 3 different types of offerings (workshops, seminars, outings, etc.)

LightHouse is an equal opportunity employer. LightHouse policy and the law prohibit discrimination and harassment based on an individual's race, ancestry, religion or religious creed (including religious dress and grooming practices), color, age (40 and over), sex, gender, sexual orientation, gender identity or expression, genetic information, national origin (including language use restrictions), marital status, medical condition (including cancer and genetic characteristics), physical or mental disability (including HIV and AIDS), military or veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, denial of Family and Medical Care leave, height and weight, or any other classification protected by federal, state, or local laws, regulations, or ordinances. Our policy and the law prohibit co-workers, third parties, supervisors, and managers from engaging in such conduct.

LightHouse personnel are employed on an at-will basis. Employment at-will means that the employment relationship may be terminated, with or without cause and with or without advance notice at any time by the employee or the Agency.

We strive to maintain a scent-free environment and a drug-free workplace. Employees are expected to behave in accordance with these objectives.

All employees at LightHouse are hired for an indefinite and unspecified duration and consequently, no employee is guaranteed employment for a specified length of time. Employment is at the mutual consent of the employee and LightHouse. Accordingly, either the employee or LightHouse can terminate the employment relationship at any time, with or without cause ("employment at will").

Please submit a resume as Word attachments (no. PDFs please), along with the completed employment application (downloads in a Word document), to HR@lighthouse-sf.org, including the job title in the subject line.

To fill out the application, please enable editing in the document. We will not consider videos or hyperlinks to online profiles. Due to time constraints, we will only respond to complete submissions in which there is serious interest, thanks for your understanding.