Lead Data Analyst

Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Are you passionate about working at the intersection of technology and software licensing at an Enterprise scale? This nimble team empowers IT by transforming how we engage with external software vendors and assets for the company. This is a lead level position that is responsible for managing simple to complex software license compliance data and reporting to maximize resources in various departments or lines of business. Through research and fact-finding combined with an understanding of applicable technologies and industry requirements, this role will be responsible for creating and producing reports to provide insights to determine operational and financial impact as well as trends and opportunities.

This role is in the Information Technology organization and requires a thorough understanding of licensing terms, hardware and software technologies. This position is considered a subject matter expert in software licensing reporting and analysis and mentor to others.

BE PART OF THE CONNECTION

As a Lead Data & Reporting Analyst, you'll be responsible for managing complex data and reporting to better assist management in maximizing resources in various departments or lines of business. Responsible for creating and producing forecasts, reports, ad hoc requests, dashboards, etc. to provide insights to determine operational impact, trends, and opportunities. This role requires thorough understanding of business analysis and data methodology. This position is considered a subject matter expert in data reporting and analysis.

WHAT OUR LEAD DATA & REPORTING ANALYSTS ENJOY MOST

• Actively and consistently support all efforts to simplify and enhance the customer experience.

• Demonstrate a consultative and client-oriented approach to data analysis and interpretation to be able to answer questions for the business, perform audits on different datasets, and identify anomalies found within the data.

• Interact with internal teams to ensure software licensing terms and metrics are in accordance with business requirements and systems/tools implementations.

• Provide recommendations based on data to improve strategic business decision making including operational and financial risk mitigation.

• Interpret data and documentation, analyze results, and provide insights to determine operational impact, trends, and opportunities.

• Conduct complex data analysis in support of a variety of software technologies, inclusive of:
  • Capture, develop, and document data definitions, business rules, and data quality requirements.
  • Integrate data from multiple sources to produce requested or required data elements
  • Develop reports and deliverables for management and communicate with all levels of stakeholders
  • Identify and define data quality improvements

• Ensure compliance with deliverable reporting requirements by performing quality data audits and analysis.

• Coach and mentor business partners and team members on software licensing effectiveness.

• Become a trusted software licensing advisor through the creation of business partnership.

• Provide software licensing and compliance recommendations and advancements based on trending and technology changes.

• Perform other duties as requested.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience:
  • 7+ years of analysis and reporting experience in Software Asset Management, Software License Management, Software Compliance Management, Software Audit Defense or IT Asset Managmeent
  • 3+ years of experience working with ServiceNow SAM Pro, Flexera, SNOW, Aspera Defense or IT asset Management
• Education: Bachelor's Degree in Business, Economics, Finance, Technology or a related field and/or additional years of relevant professional experience.
• Technical skills:
  • Knowledge of software applications such as Word, Excel, etc.
• Skills:
  • Expert knowledge of SQL
• Abilities:
  • Ability to read, write, speak and understand English
  • Ability to prioritize and organize effectively
  • Ability to work independently, as well as in a collaborative and dynamic team environment
  • Ability to handle multiple projects and priorities
  • Ability to analyze and interpret data
  • Ability to quickly identify business problems/opportunities
  • Ability to communicate verbally and in writing in a clear and straightforward manner Ability to communicate with all levels of management and company personnel
  • Ability to manage multiple projects at one time Ability to document, prepare and present data-driven presentations
• Travel Ability:
  • Limited travel
• Schedule:
  • Full time
  • This position is eligible to work in a hybrid work model (combination of in-office and remote days).

Preferred Qualifications

• Highly preferred knowledge of on-premise and cloud-based software licensing metrics and End User License Agreements, for a multitude of software vendors
• Excellent interpersonal and relationship building skills. Experience managing and working with internal stakeholders and external vendors, who have direct and indirect relationships
• Ability to manage across organizational boundaries, with the foal of understanding drivers and influencers
• Proficiency wiht Excel
• Experience driving measurable improvements in quality, efficiency and costs
• Excellent written, verbal and visual communication skills
• Strong dispute resolution and collaboration skills
• Strong analytical and reporting skills
• Deep passion for operational excellence
• Ability to manage many projects and priorities in a fast paced environment
• Comfortable working autonomously on complex problems

#LI-KB2

SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards: See all the ways we invest in you-at work and in life
  

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