Senior Renewals Manager

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• Be the renewals owner for resolving sophisticated customer issues and mitigating potential attrition during the contract term.
• Provide accurate 90 day rolling forecasts for your assigned renewal region through accurate maintenance of renewal opportunities.
• Leverage existing processes and reporting as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition.
• Be the expert and provide guidance to the extended team on optimal resolutions
• Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals.
• Responsible for creation of replacement contracts and detailed quotes with approvals.
• Provide renewals management with regular status updates, concise summaries of highly complex issues and accurate transparency to forecasted attrition and advance as needed.
• Drive price uplift / growth on every renewal while prioritizing customer satisfaction

• Proven success in a Sales, Renewals, Operations or Account Management.
• Strong analytical background with proven problem-solving skills.
• Proven track record to work at a detailed level with multiple cross-functional internal collaborators as well as the customer to build a case and drive consensus.
• Strong customer leadership skills.
• Excellent negotiation skills.
• Highly effective communication skills and capable of explaining sophisticated situations clearly and credibly across all functions and levels of the organization.

• Experience with Salesforce along with a high level of proficiency with Salesforce Reporting capabilities and Excel
• Experience working with a large global sales organization
• Experience with Google, Slack & Tableau applications
• Salesforce AI certifications

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