New

Customer Support Specialist

Prolec-GE Waukesha, Inc

27 To 29 (USD) Hourly

United States, Texas, Dallas

9011 Governors Row (Show on map)

Feb 24, 2025

JOB SUMMARY

The Customer Support Specialist is responsible for input of sales for orders and quotes. This role will support the day-to-day operations of the Company's various product lines, and regularly support marketing and sales efforts to maintain a high level of customer awareness. Capable of maintaining client business relationships with the goal of increasing product sales over time and develop a thorough understanding of client's needs. Insure a good understanding of and meeting Prolec-GE Waukesha, Inc., Components sales objectives.

PRINCIPLE DUTIES AND RESPONSIBILITIES
Support CSS team with Quoting, Order Processing and Fulfillment, Customer Service and support to warranty claims for the different customers/market segments we attend in an effective and efficient manner. Create and manage customer specific proposals for both standard and customized engagements Support the commercial team with focus in specified product line(s) and/or market segments to ensure efficiency in quote/order processing, appropriate pricing/margin structure, and that product line offering meets customer expectations. Provide excellent customer service, including technical support, as needed. Engage with customer in post-sales activity. Perform sales follow-up on previously submitted sales quotations and requests from customers for product information. Interface with other departments within Components, external customers, and GE Grid Solutions outside sales representatives regarding day-to-day sales issues. Follow up with production to confirm delivery schedule and acknowledge price and lead time to internal customer. Attend weekly meetings with sales and production. Work with Quality team to help resolve warranty issues while maintaining customer relationship. Assist accounts receivable with past due invoices. Support Customer Support Leader with key projects and commercial initiatives Support import/export processing as assigned. Coordinate successful delivery of customer facing training classes (i.e. catering, event planning, logistics etc.) as assigned.
KNOWLEDGE, SKILLS & ABILITIES
Excellent oral and communication skills General office skills, including Word and Excel Previous experience using SAP. (Quotes and Sales Order) Excellent planning, organizational, and time management skills Work efficiently under pressure and help motivate employees to meet demands Leading and supporting successful projects Strong presentation and negotiation skills
EDUCATION AND EXPERIENCE
Required Education / Experience High School Diploma or equivalent 1-2 years sales or customer service experience in related industry (industrial, oil & gas, utilities, etc.) Technical and analytical aptitude Preferred Education / Experience BS/BA in related discipline (engineering, business, marketing, etc.) 3-5 years sales or customer service experience in related industry (industrial, oil, gas, utilities, etc.) 5+ years of successful experience in power systems and/or substation experience and successful demonstration of Principle Duties and Responsibilities as presented above.
CONTEXT

Reports To:	Customer Support Leader	Number of Staff:	0
Department:	Sales
Location:	Dallas

ADDITIONAL INFORMATION

Key Working Relationships

Functional Leaders: Engineering, Human Resources, Sales Operations, Sourcing, Operations

Physical Demands

Must be able to sit or stand for extended periods of time

Working Conditions

Shop-floor and office environment, located on large manufacturing campus

Prolec-GE Waukesha, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.