New 
Customer Service I - Bilingual
 Equiliem | |
 United States, Florida, Orlando | |
 Feb 26, 2025 | |
|
Bilingual Customer Service I
Job Responsibilities: * Handling of Inbound and Outbound customer calls.
* Collects, receives, and records INR and other results. * Utilizes call scripting provided when conducting patient phone calls. * Contacts physician for INR results based on clinic's reporting preferences and as outlined by Health policies and procedures. * Monitors and assists customers with adherence to prescribed test frequency. * Promotes use of digital platforms * Provides assistance in the use of digital platforms * Demonstrates knowledge of products used to obtain INR results and provides assistance to customers, as applicable. * Responsible for time management, adherence to schedule and attendance. * Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements. EDUCATION AND EXPERIENCE Required: High School Diploma/GED 2+ years of experience in a Customer Service environment. Working within a Call Center environment and working off a que Would prefer experience in healthcare, medical environment, but not required. High attention to detail and good attendance must be a top priority. Proficient with MS Office suite (Word, Excel, Outlook) Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization. Language: Bilingual-English/Spanish candidates required Schedule- This is strictly an ONSITE position- Monday-Friday- | |