New

Customer Service Representative

TEKsystems
$17.00 - $18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Stevens Point
Feb 27, 2025
Description The Customer Experience Specialist is responsible for coordinating the setup of customer services, ensuring the smooth execution of deliveries and installations, and acting as a liaison between the company and the customer. This role involves managing service scheduling, handling inquiries, and resolving issues to ensure a seamless customer experience. The specialist works closely with internal teams to optimize customer interactions and enhance overall satisfaction, supporting the company's commitment to high-quality service. Primary Duties: * Service Coordination: Diagnose customer product issues, process warranty claims, order necessary parts, schedule deliveries and installations, and oversee service requests to ensure timely and accurate execution. * Customer Liaison: Provide clear communication regarding delivery timelines, service expectations, and post-service follow-ups. * Day-of Delivery Coordination: Oversee the coordination of deliveries and installations, ensuring smooth execution and handling any last-minute changes. * Issue Resolution: Address customer inquiries and concerns, providing timely resolutions or escalating as needed. * CRM Management: Utilize customer service software, CRM platforms, and scheduling tools to track interactions, maintain records, and streamline workflows. * Cross-Department Collaboration: Communicate effectively with logistics, operations, and sales teams to ensure accurate order processing and successful service execution. * Customer Satisfaction: Proactively address potential service disruptions to ensure a high level of satisfaction. * Policy Adherence: Follow company policies and maintain service quality standards in all customer interactions. Supportive Duties: * Customer Feedback: Assist with the collection and reporting of customer feedback to improve service. * Service Process Improvements: Work with CX Managers to enhance service processes and improve customer interactions. * Training Support: Identify training needs for frontline teams based on recurring service challenges. Participatory Duties: * Team Meetings & Briefings: Participate in regular meetings to discuss key service updates and strategies. * Cross-Functional Collaboration: Engage with other departments such as logistics, operations, and customer service teams to improve service outcomes. * Ongoing Training: Attend training sessions and workshops to stay up-to-date on customer service best practices. Skills: * Customer service * Support * Call center * Microsoft Outlook * Logistics * Troubleshooting * Customer support Additional Skills & Qualifications: * 1-3 years of customer service experience * Logistics experience * Email/chat experience Pay and Benefits The pay range for this position is $17.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Stevens Point,WI. Application Deadline This position is anticipated to close on Mar 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.