Commonwealth Office of Digital Experience (CODE PA) Intern (College)

Are you an ambitious college student eager to enhance digital experiences? Join the Commonwealth Office of Digital Experience (CODE PA) for a dynamic summer internship in which you will play a key role in transforming how Pennsylvanians interact with state services online. We are looking for candidates who are excited to address the full spectrum of user experience challenges, from design to accessibility to content and beyond; enjoy working collaboratively to design and test work; and want hands-on experience with the full product development lifecycle, from discovery to implementation. If you are motivated to learn and ready to build a meaningful career providing valuable services within the Commonwealth, we want to meet you!

At the Commonwealth Office of Digital Experience (CODE PA), we address complex problems to improve online interactions between people and government services. We are in the process of assembling a dream team of ambitious students to improve forms across the state - an initiative we have appropriately titled the Forms that Suck Less internship.

Across the Pennsylvania government, forms often lead to a frustrating experience for both the constituent and state agencies. What may seem like a simple task, such as designing a form, actually requires balancing technical, legal, and user needs. This internship is designed to tackle these challenges by mentoring undergraduate students who will work on assessing and improving form experiences across the state.

Learning opportunities may include:

• Bringing a user-centered approach to improving digital processes.
• Conducting light-weight research with internal/external users.
• Synthesizing research findings into actionable recommendations.
• Testing designs to meet digital accessibility standards.
• Providing input into requirements definition, content strategy, and visual design.
• Sharing design concepts, from low-fidelity wireframes through interactive prototypes.
• Presenting work and demoing to project stakeholders while explaining design decisions.

Work Schedule and Additional Information:

• Full-time internship running for 12 weeks from May 26, 2025 - August 8, 2025, 35 hours/week.
• Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Internship Requirements:

• Enrolled as an in an undergraduate program in design, user experience, information technology, computer science, communications, political science, public administration, English, or a related field.

Additional Requirements:

• You must possess professional verbal and written communication and interpersonal skills.
• You must demonstrate proficiency with visual design software such as Figma.
• You must possess the ability to collaborate effectively across a cross-functional team.
• You must possess strong time management skills.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• This posting requires submission of a copy of your college transcript(s). Unofficial transcripts are acceptable. You may upload your document as an attachment during the application process. You must still complete the application and answer the supplemental questions. All documents MUST be uploaded prior to the submission of your application.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.