Housing Advocate II - Temp

Qualifications

• High School Diploma/GED required.
• Experience working in a social service setting preferred. Minimum of one year of work experience assisting individuals, preferably in homeless shelter or other client/customer focused environment.
• Understanding of the delivery of Social Services.
• Ability to work well with clients of diverse cultural and socioeconomic groups, respect confidentiality, and ability to work within the ethical and legal parameters of social services.
• Ability to accept supervision and work with a team of co-workers.
• Ability to organize work, set priorities, meet deadlines, and complete tasks in a timely manner.
• Ability to use Salvation Army approved word processing, spreadsheet, data base management, and graphics/desktop publishing software packages.
• Valid Driver's License preferred
• Must pass The Salvation Army background checks and meet the MVR driver's qualifications.
• Willingness to support the philosophy, goals, and objectives of The Salvation Army

Position Summary

To provide avocation to all the clients of Emergency Housing Program in a positive and helpful manner and ensure the health and safety of the clients and unit.

Temporary position, from 3/24/25 - 6/30/25

40 hours/week, $17.50/hour

400 US Highway 10 S, St. Cloud, MN 56304-1247

Essential Duties and Responsibilities

• Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a professional manner; courteous treatment of staff, visitors and clients; respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors, and subordinates.
• Support the Mission of The Salvation Army by treating every client, donor, and colleague with respect and dignity, and without discrimination of any kind.

Client Care

• Meet and greet all clients in a professional and courteous manner.
• Answer all telephone calls in a polite, courteous and professional manner, answering general inquiries and take messages as needed.
• Develop and maintain a positive rapport with clients.
• Report client information, questions or concerns to Caseworker's in a timely manner.
• Conduct intake interviewing and provide referrals for appropriate resources as needed.
• Assist clients with completing the Combined Application Form (CAF).
• Orient new clients to The Salvation Army's Rules of Residency
• Follow the shelter intake policies and procedures.
• Enter intake information, including case notes, into ServicePoint.
• Provide a safe environment for guests to ensure that positive change may take place for those utilizing shelter services.
• Ensure prompt and accurate notification to supervisor when there are shelter needs, such as low supplies and food items, etc.

Unit Safety

• Assist in de-escalating situations as they occur.
• Monitor the client by performing routine hourly rounds of the building or as needed.
• Enforcement of client rules.
• Monitor all entrances and exit points.
• Monitor the clients at all times, including meal periods and clean-up.
• Maintain accurate logbooks and other communications.
• Be professional at all time.
• Attend staff meetings and in-service trainings as requested.

Unit Housekeeping

• Maintain linens; stripping beds, washing linens, including kitchen linens, and returning to stock.
• Clean and disinfect any areas that are contaminated by a client's body fluids in a safe and prompt manner. Body fluid would include; blood, urine, fecal matter, vomit, etc.
• Assist with cleaning as assigned; ensuring facility and laundry are kept neat and orderly.

Miscellaneous

• Work with the clients to ensure that their health and safety concerns are being met.
• Assist with special projects and seasonal programs.
• Perform all other duties as assigned.