Payroll Manager

About the role:

CLA is seeking a Payroll Manager to join our HR Systems & Payroll (HRSP) team. In this role, you will be a key member of the Talent Solutions HR Systems and Payroll (HRSP) team, providing strategy, planning, and leadership to the payroll processing service teams to meet and exceed client expectations throughout the HRSP business development, onboarding, and delivery processes.

As a Payroll Manager, you will:

*Team Leadership: Oversee payroll processing teams, establish and hold accountability to deliver on best practice process that ensure a high-quality standard of client service is met. Identify and provide go to market and operational strategies, plans, training and guidance to payroll pod leaders and payroll analysts. Assist in hiring, coaching, performance, and onboarding of family members. Create a unified culture and team vision for client service and use data/metrics to support decision making and to create a team dashboard to gauge success. Provide support surrounding change management to help the team successfully adapt to the changing payroll environment. Support family members Inspired Careers through providing training opportunities, career path clarity and connection to behavioral competencies.

*Process Management: Work with the team to establish best practice workflows, work schedules, policies, and procedures to ensure client experiences are consistent and of high quality. Develop and implement business processes to assure accuracy and efficiency.

*Client Service: Manage internal and external client relationships and serve as the second or third escalation point as needed. Facilitate and approve client invoices including follow up to ensure maximized realization occurs. Partner with the implementation team to ensure a smooth handoff of client care and service. Contribute to proposals and establishing fee quotes if appropriate.

*Tax Management: Be a collaborative partner with the employment tax team to help ensure that appropriate guidance and process is in place to provide guidance to the team. Monitor progress on state tax registrations for payroll in collaboration with SALT and Employment Tax team. Oversee and manage quarterly tax filing process for the department. Serve as firm wide resource for payroll tax assistance.

*Team Communication: Establish a regular cadence to successfully keep the HRSP team engaged and informed of expectations, best practices, policies, and regulation changes, while ensuring a two-way flow of information sharing.

*Risk Management: Understand firm policies and controls around cash access and independence and implement procedures to protect the firm and our clients. Identify sensitive issues and consult with firmwide service specialists in employee benefits, HR, national and state and local tax as needed.

*Financial Management: Lead financial administration, planning, and budgeting. Oversee longer-term budget planning and cost management and monitor progress of budgets and presents operational metrics. Ensure financial staff maintains financial record systems in accordance with appropriate principles and monitors the use of funds.

*Client Relationships: Build strong client relationships and becomes a key member of client management team. Frequently partners with leadership on operational and strategic opportunities and issues as they arise, providing recommendations based on financial analysis of projections, cost identification and allocation, and revenue/expense analysis. Develop key external business network and becomes service and industry thought leader.

What you will need:

• Bachelor's degree in business, accounting, human resources, or related field required

• Ten years related experience, including supervisory responsibilities.

• PHR, SPHR or CPP preferred

• ADP Run and Isolved or other similar payroll operating systems

Our Perks: